Multifaceted Customer Relationship Support Professional
hace 5 días
Cold Jet is seeking a highly organized and customer-centric individual to join our team as a Customer Relationship Coordinator. This multifaceted position requires strong communication and problem-solving skills to manage the entire service repair process, from initial customer inquiries to order fulfillment and post-sales support.
Key Responsibilities:
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
- Build and maintain long-term customer relationships.
- Actively seek opportunities to increase customer satisfaction and drive incremental sales.
- Conduct Tier 1 troubleshooting support for equipment.
- Manage the entire order fulfillment process, ensuring timely and accurate delivery.
- Enter and maintain orders in the ERP system (Epicor).
- Coordinate with customs brokers, 3PL providers, and internal teams to ensure seamless order delivery.
- Monitor and communicate order status to all stakeholders.
- Execute shipping logistics, including order picking, packaging, and scheduling shipments.
Requirements:
- Bachelor's Degree or equivalent military training preferred.
- 2+ years of experience in industrial equipment sales, service, or operations within a relevant industry.
- Strong understanding of industrial equipment and related technologies.
- Ability to discuss technical aspects of products intelligently and provide basic troubleshooting support.
- Proficient in Microsoft Office Suite, with advanced Excel skills.
- Experience with ERP and CRM systems.
- Excellent written and verbal communication skills.
- Ability to effectively present information to diverse audiences.
- Strong interpersonal and relationship-building skills.
- Bilingual (Spanish & English) required; Intermediate-Advanced English required.
- High attention to detail and accuracy.
- Strong organizational and time-management skills.
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