Multifaceted Customer Relationship Support Professional

hace 5 días


Ciudad de México, Ciudad de México Cold Jet, LLC A tiempo completo
Job Summary: Multifaceted Customer Relationship Support Professional

Cold Jet is seeking a highly organized and customer-centric individual to join our team as a Customer Relationship Coordinator. This multifaceted position requires strong communication and problem-solving skills to manage the entire service repair process, from initial customer inquiries to order fulfillment and post-sales support.

Key Responsibilities:

  • Provide exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
  • Build and maintain long-term customer relationships.
  • Actively seek opportunities to increase customer satisfaction and drive incremental sales.
  • Conduct Tier 1 troubleshooting support for equipment.
  • Manage the entire order fulfillment process, ensuring timely and accurate delivery.
  • Enter and maintain orders in the ERP system (Epicor).
  • Coordinate with customs brokers, 3PL providers, and internal teams to ensure seamless order delivery.
  • Monitor and communicate order status to all stakeholders.
  • Execute shipping logistics, including order picking, packaging, and scheduling shipments.

Requirements:

  • Bachelor's Degree or equivalent military training preferred.
  • 2+ years of experience in industrial equipment sales, service, or operations within a relevant industry.
  • Strong understanding of industrial equipment and related technologies.
  • Ability to discuss technical aspects of products intelligently and provide basic troubleshooting support.
  • Proficient in Microsoft Office Suite, with advanced Excel skills.
  • Experience with ERP and CRM systems.
  • Excellent written and verbal communication skills.
  • Ability to effectively present information to diverse audiences.
  • Strong interpersonal and relationship-building skills.
  • Bilingual (Spanish & English) required; Intermediate-Advanced English required.
  • High attention to detail and accuracy.
  • Strong organizational and time-management skills.


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