Cloud Operations Specialist

hace 3 semanas


Guadalajara, Jalisco, México Epam A tiempo completo

About the Role

We are seeking a Cloud Operations/Support Engineer to join our dynamic team at EPAM, a leading global provider of digital platform engineering and development services.

Responsibilities

  • Provide technical assistance as part of a global 24x5-support organization for customers using Cloud Platform products, solutions, and APIs.
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful.
  • Handle change requests and incident tickets for the remaining Infrastructure Teams.
  • Follow notification and escalation procedures.

Requirements

  • At least 2 years experience as a Systems Engineer or a combination of Networking and System Administrator.
  • Strong knowledge of Linux/UNIX and Windows Server.
  • Familiarity with scripting (Bash, Shell or Python).
  • Strong understanding of administration (user accounts, permission models, access control).
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.).
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools.

We Offer

  • Career plan and real growth opportunities.
  • Unlimited access to LinkedIn learning solutions.
  • International Mobility Plan within 25 countries.
  • Constant training, mentoring, online corporate courses, eLearning and more.
  • English classes with a certified teacher.
  • Support for employees initiatives (Algorithms club, toastmasters, agile club and more).
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more).
  • Flexible work schedule and dress code.
  • Collaborate in a multicultural environment and share best practices from around the globe.
  • Hired directly by EPAM & % under payroll.
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus).
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members).
  • 13 % employee savings fund, capped to the law limit.
  • Grocery coupons.
  • 30 days December bonus.
  • Employee Stock Purchase Plan.
  • 12 vacations days plus 4 floating days.
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st).
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.
  • Monthly non-taxable amount for the electricity and internet bills.


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