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Senior KYC Operations Manager
hace 2 meses
About the Role:
The Senior KYC Operations Manager is a critical leadership position responsible for providing strategic direction and oversight to a team of employees to deliver Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting services in coordination with the Compliance and Control team at CitiGroup.
Key Responsibilities:
- Develop and manage a dedicated internal KYC program to ensure compliance with regulatory requirements and CitiGroup's risk management framework.
- Lead the execution of KYC operations, including process design, implementation, and monitoring, to ensure effective risk management and regulatory compliance.
- Provide people management and development responsibilities to ensure team service level standards are met and employees are equipped to deliver high-quality results.
- Liaise with Compliance department and senior management within business units to ensure alignment and effective communication.
- Oversee new client onboarding and implement process enhancements to improve client onboarding experience and ensure regulatory requirements are met.
- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by business requirements.
- Monitor account refresh activity daily to ensure regulatory/document requirements are met and identify areas for process improvement.
- Perform quality reviews on new client and refresh cases to ensure a high level of quality before cases are finalized.
- Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure to ensure seamless integration and minimal disruption to business operations.
- Ability to operate with a limited level of direct supervision and exercise independence of judgement and autonomy.
- Acts as Subject Matter Expert (SME) to senior stakeholders and/or other team members to provide guidance and support.
- Ability to manage teams and prioritize tasks to meet business objectives and deadlines.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for CitiGroup's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Requirements:
- 5-8 years of experience in AML compliance, KYC operations, or a related field.
Education:
- Bachelor's degree/University degree or equivalent experience.
Skills:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and identify areas for process improvement.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced environment and prioritize tasks to meet business objectives and deadlines.
- Strong knowledge of AML regulations and compliance requirements.
- Ability to maintain confidentiality and handle sensitive information.
Job Family Group: Compliance and Control
Job Family: Business KYC
Time Type: Full time
