Cloud Solutions Architect Partner

hace 2 meses

Guadalajara, Jalisco, México JumpCloud A tiempo completo

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About the Role

We're looking for a skilled Partner Solutions Architect to join our team at JumpCloud. As a Partner Solutions Architect, you will work closely with our partners to ensure their success and growth with our Open Directory Platform. Your expertise will be essential in guiding our partners through the migration process, leveraging your knowledge of our platform and resources to deliver exceptional results.

Key Responsibilities:

  • Develop a deep understanding of our partners' environments and technical business needs through detailed discovery sessions.
  • Help define applicable milestones for our partners' intended use of JumpCloud.
  • Develop and articulate a clear vision and plan to achieve those milestones.
  • Partner with our CSM counterpart to drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones.
  • Provide technical guidance to our partners and their customers through complex architectural conversations.
  • Perform systematic environment reviews to ensure adherence to best practices and identify areas for improvement or expansion.
  • Work closely with larger partner organizations on long-term or ongoing engagements.
  • Communicate regularly with partners about their planned expansion, environment changes, or updates as they relate to JumpCloud.
  • Escalate and reproduce issues in-house and respond in a timely manner.
  • Clearly and thoroughly note partner interactions, goals, and outcomes for your own reference and to share with internal stakeholders and peers.
  • Test new use-cases using in-house and industry tools and document the outcomes for partners and in our internal knowledge repository.
  • Collaborate with peers, mentors, knowledge base authors, community forum leaders, and other internal and external tools to provide the most effective solutions for our partners, prospects, and their customers.
  • Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.

Requirements:

  • 6 or more years of experience in a prior SaaS, professional services, directory administrator, or implementation role(s).
  • Minimum 1 year of experience in a prior technical JumpCloud role or equivalent experience with the JumpCloud admin console.
  • Prior experience performing IT work through a MSP or VAR organization.
  • Deep technical expertise and a high aptitude in a customer-facing position.
  • Project management, time management & planning skills.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Strong oral and written communication skills.
  • Possesses a logical approach to problem-solving.
  • Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments.
  • Willing to travel on-site to customer and partner locations if required.

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