Senior Business Consultant
hace 4 semanas
**Customer Experience Expertise**
As a Senior Business Consultant at Backbase, you will play a key role in capturing the essential requirements to help our customers realize their customer experience vision.
**Your Key Responsibilities**
You will work closely with both our customers and the Backbase UX design and development teams to guide the team in making the right choices to maximize success for the project and the customer.
Our customers and implementation partners will see you as a trusted consultant, working together to successfully deliver our enterprise solution and achieve our customers' goals.
**Your Skills and Experience**
You will analyze, capture, and prioritize customer requirements for new customer experience initiatives, performing business process gap analysis and writing user stories.
Every project has its own set of unique challenges that must be overcome, and it's up to you to think quickly and provide solutions that work for everyone.
On the customer side, you will manage expectations and help them translate their vision into a sound project backlog.
Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.
**What We Offer**
This role offers the opportunity to work side-by-side with customers worldwide and travel internationally, frequently and occasionally for long periods of time.
**Requirements**
- You are an excellent communicator and feel comfortable interacting with stakeholders at various levels;
- You have experience in banking software development projects;
- Organizational and cultural sensitivity comes naturally to you;
- You have worked as a business analyst for quite some time (more than 5 years of experience) held customer-facing positions and are familiar with Scrum and Kanban;
- You have an analytical mindset and hold a university degree (preferable business or IT related).
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