Employee Central Success Factors Consultant
hace 2 semanas
**About the Job**
We are seeking an experienced Employee Central Success Factors Consultant to join our team at Gsb Solutions. As a key member of our support team, you will provide second-level support to end users and collaborate with level 1 technical support team to resolve complex customer issues.
Key Responsibilities
- Perform configuration based on incidents, change requests, RITMs, and SCTasks.
- Collaborate with level 1 technical support team to escalate and resolve complex customer issues.
- Conduct remote troubleshooting sessions to diagnose and resolve technical problems.
- Collaborate with Nestle Time Management Architects team to identify and report software bugs and suggest improvements.
- Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills.
- Stay updated with the latest features and updates of the ECTO and SFTT to collaborate with Nestle Architects and Product Manager for addition to roadmap.
- Assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience.
- Collaborate with cross-functional teams to provide support on product enhancements and rollouts.
- Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices.
- Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and impact on business operations.
Requirements
- Advanced Conversational English is essential.
- Job Type: Remote.
- Salary: $73,000 gross.
- Benefits: Excellent superior benefits.
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