Employee Central Success Factors Consultant

hace 2 semanas


Xico, México Gsb Solutions A tiempo completo

**About the Job**

We are seeking an experienced Employee Central Success Factors Consultant to join our team at Gsb Solutions. As a key member of our support team, you will provide second-level support to end users and collaborate with level 1 technical support team to resolve complex customer issues.

Key Responsibilities

  • Perform configuration based on incidents, change requests, RITMs, and SCTasks.
  • Collaborate with level 1 technical support team to escalate and resolve complex customer issues.
  • Conduct remote troubleshooting sessions to diagnose and resolve technical problems.
  • Collaborate with Nestle Time Management Architects team to identify and report software bugs and suggest improvements.
  • Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills.
  • Stay updated with the latest features and updates of the ECTO and SFTT to collaborate with Nestle Architects and Product Manager for addition to roadmap.
  • Assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience.
  • Collaborate with cross-functional teams to provide support on product enhancements and rollouts.
  • Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices.
  • Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and impact on business operations.

Requirements

  • Advanced Conversational English is essential.
  • Job Type: Remote.
  • Salary: $73,000 gross.
  • Benefits: Excellent superior benefits.


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