Technical Support Specialist for Salesforce Implementation

hace 1 semana


Monterrey, Nuevo León, México Schneider Electric A tiempo completo
About Schneider Electric

Schneider Electric is a global leader in the digital transformation of energy management and automation. With over 135,000 employees worldwide, we help our customers to create connected technologies that reshape industries, transform cities, and enrich lives.


Job Summary

We are seeking an Application Support Intern to provide technical support for our CRM tool built on the Salesforce framework. The successful candidate will have excellent communication skills, problem-solving abilities, and experience working with software platforms.


Key Responsibilities
  • Provide technical support for internal and external users using the CRM tool.
  • Deliver information to improve customer experience through knowledge documentation and troubleshooting guides.
  • Develop and review white papers, articles, and other content to enhance user knowledge.

Requirements
  • Candidate must be a current student pursuing a Bachelor's degree in IT, Computer Science, Software Engineering, or related field, with a graduation date of December 2025 or later.
  • Excellent English language skills (Advanced level).
  • Experience with ERP, CRM, ECM is a plus.
  • Proficiency in multiple software platforms and ability to work effectively in distributed teams.

What We Offer

Schneider Electric offers a robust benefits package, including flexible work arrangements, paid family leave, and a culture of wellness. Our company values diversity and inclusion, and we strive to create an environment where all employees feel valued and respected.


Location and Salary

This part-time position is based in Punto Valle Plaza Offices - HUB MTY, Mexico. The estimated salary range for this role is $25,000-$35,000 per year, depending on experience and qualifications.



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