Order Management Coordinator
hace 1 mes
Job Overview
The Order Management Specialist is a key member of the team responsible for providing exceptional customer service and ensuring timely order fulfillment.
About the Role
This role involves managing orders from receipt through shipping, collaborating with cross-functional teams to achieve best-in-class results, and communicating effectively with internal departments and field sales representatives.
Key Responsibilities
- Receive and enter original equipment and/or parts orders from field sales, verifying completeness and accuracy prior to acknowledging orders
- Communicate order status updates to field sales, internal departments, and plant management
- Work closely with Production Scheduling to ensure accurate communication of customer requested ship dates and committed plant ship dates
- Cordinate sales order changes with Production Scheduling, Engineering, Purchasing, and Manufacturing
- Continuously improve product knowledge and system skills
- Access internal systems for order information analysis and report generation
- Maintain electronic order files and perform assigned system maintenance
Requirements
To succeed in this role, you will require:
- A customer-focused and detail-oriented approach
- Excellent communication and time management skills
- Proven experience with Microsoft Office (Excel, Outlook, Word)
- Proficiency in Excel and engineering degree required with 0-1 years of experience
Compensation
The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience.
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