Network Infrastructure Service Manager

hace 2 meses


Monterrey, Nuevo León, México British American Tobacco A tiempo completo

British American Tobacco is a global leader in the tobacco industry, committed to creating A Better Tomorrow. As we continue to evolve and innovate, we are seeking a skilled Network Infrastructure Service Manager to join our team.

Estimated salary: $120,000 - $180,000 per year, depending on experience.

About the Role

This role will be responsible for maintaining the health, performance, and capacity of our network infrastructure, ensuring that all IT Service Management processes, Operational Level Agreements, and Underpinning Contracts are appropriate for the agreed service level target in Operations area.

The ideal candidate will have 6+ years of experience in service management, with a strong background in WAN, LAN, and/or Cloud Proxy infrastructure. They will also have an advanced English language proficiency.

Key Responsibilities
  • Help maintain the BAT Network and Unified communication infrastructure with collaboration with our partners
  • Serve as a primary point responsible for the overall health, performance, and capacity of our Network infrastructure
  • Assist in the roll-out and deployment of new product services and installations to new network infrastructure
  • Work closely with development teams to ensure that platforms are designed with operability in mind
  • Monitor and provide input on practices and processes to own and drive the implementation of improvement strategies and plans
  • Manage new business demand and requests
  • Manage Third Party Support partners to drive service operation
  • Engagement with Solution Architect to establish service roadmaps
Requirements
  • Degree educated with relevant professional qualification
  • 6+ years of work experience related to the management of complex IT Services environment
  • Breadth of knowledge of IT Service Management (ITIL) best practices, including Incident Management, Change Management, and Service Request Fulfilment
  • Experience in large global organizations using in-sourced and out-sourced IT services and a wide working knowledge of global network services management
  • Relationship management and conflict resolution skills
  • Practical knowledge of Agile, DevSecOps, Cisco Certifications or equivalent
Benefits
  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women's Day Best Practice winner
  • Seal Award winner - one of 50 most sustainable companies


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