Reception Supervisor

Job Overview

We are seeking a skilled Reception Supervisor to join our team at The St. Regis Punta Mita Resort in Mexico.

Key Responsibilities:

• Assist staff with resolving payment issues and follow up with guests regarding satisfaction with guest-related matters.
• Process all guest check-ins, confirming reservations, assigning rooms, and issuing and activating room keys.
• Manage various payment types, including room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check-in, ensuring seamless experiences.
• Anticipate sold-out situations and secure alternative accommodations when necessary.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information.
• Count bank funds at the beginning and end of shifts and balance receipts according to Accounting specifications.

Additional Responsibilities:

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow company policies and procedures; maintain confidentiality of proprietary information.

Requirements:

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Benefits:

• Bonus
• Comprehensive health insurance
• Rewards program
• Professional development opportunities

Salary Range:$45,000 - $65,000 per year based on experience and qualifications.