Dedicated Customer Experience Representative

hace 1 semana


Saltillo, Coahuila de Zaragoza, México Contactpoint 360 A tiempo completo

We are ContactPoint 360, a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.

With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Our Purpose: To create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Responsibilities:

  • Assist with customer inquiries and respond efficiently and accurately to their questions.
  • Explain possible solutions and ensure customers feel supported and valued.
  • Making sales or recommendations for services that may better suit customers' needs.
  • Keep records of customer interactions, transactions, and comments.
  • Know our products inside and out so you can answer questions effectively.

Requirements:

  • 6 months-1 year of BPO customer service experience (preferred)
  • Previous Sales Experience (Call Center and or B2B a plus)
  • Demonstrate effective, clear, and professional written and oral communication
  • Education level - High School Diploma or equivalent (min.)
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office

What We Offer:

  • A competitive base salary of $30,000 per year, plus bonuses up to $21,000 per month.
  • Lifetime benefits, including Life Insurance and Pantry Vouchers.


  • Saltillo, Coahuila de Zaragoza, México Motion Industries (Mot) A tiempo completo

    Motion Industries (Mot) seeks a skilled Customer Support Representative to perform support functions for our customer site. This role combines several nonexempt functions and requires working more than 50% of the time at the customer location.The ideal candidate will provide excellent customer service, enhance relationships, and drive ongoing sales. They may...


  • Saltillo, Coahuila de Zaragoza, México Cemex A tiempo completo

    OverviewCemex is a leading global construction materials company with a strong commitment to customer satisfaction. Our team is dedicated to delivering exceptional results and fostering a culture of excellence.


  • Saltillo, Coahuila de Zaragoza, México Johnson Controls International A tiempo completo

    Job SummaryWe are seeking a Senior Customer Care Representative to join our team at Johnson Controls International. The ideal candidate will have a bachelor's degree in business, international relations, or a related field and proficiency in the English language.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and...


  • Saltillo, Coahuila de Zaragoza, México Johnson Controls International A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Johnson Controls International. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.About the RoleThis is a full-time position that requires strong...


  • Saltillo, Coahuila de Zaragoza, México Md Medical Group A tiempo completo

    **Job Summary:**We are seeking a skilled Customer Service Representative to join our team at Md Medical Group. As a key member of our contact center, you will play a crucial role in providing exceptional customer service to our patients./p>**Responsibilities:**Handle customer inquiries via phone with professionalism and empathyResearch and resolve patient...


  • Saltillo, Coahuila de Zaragoza, México Mubea A tiempo completo

    About MubeaMubea, a renowned German family-owned automotive supplier, has been pioneering lightweight construction for heavy-duty suspension components and related products since 1916.Our company is the market leader in various segments of the spring industry, supplying top-tier automobile manufacturers and system suppliers globally. With over 11,000...


  • Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    Job OverviewWe are seeking a highly skilled Sales and Customer Service Representative to join our team at Johnson Controls. This role is ideal for individuals who possess excellent communication skills, attention to detail, and a customer-centric approach.


  • Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

    Job Description:We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.Key Responsibilities:Receive and respond to customer inquiries via phone, email, or chatAddress customer complaints and concerns in a...


  • Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

    We are seeking a highly skilled Customer Experience Manager to join our team. This role is responsible for ensuring seamless and accurate processing of customer orders, generating formal quotes, and collaborating cross-functionally with marketing, manufacturing, product development, field sales, dealers, and customers to secure bids and ensure customer...


  • Saltillo, Coahuila de Zaragoza, México Ace Intake Success A tiempo completo

    Job Purpose:We are seeking an experienced Customer Service Representative to join our team at Ace Intake Success. In this role, you will be responsible for handling all incoming calls, providing exceptional customer service, and ensuring a seamless experience for our clients and stakeholders.Main Responsibilities:Call Management: Identify the type of call...

  • Customer Service Advocate

    hace 4 semanas


    Saltillo, Coahuila de Zaragoza, México Motion Industries (Mot) A tiempo completo

    About the RoleMotion Industries (Mot) is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service and support to our clients.Job ResponsibilitiesYou will be responsible for handling incoming customer inquiries, providing quotes, and...


  • Saltillo, Coahuila de Zaragoza, México Right at Home A tiempo completo

    Caregiver Position OverviewRight at Home is seeking a Certified Nursing Assistant to provide high-quality care and support to our clients in their homes. This role requires a compassionate and dedicated individual who can assist with daily living activities and provide emotional support.Responsibilities:Assist with personal care activities such as bathing,...


  • Saltillo, Coahuila de Zaragoza, México Boston Scientific Corporation A tiempo completo

    About Us: Boston Scientific Corporation is a leading medical device company dedicated to improving patient outcomes and transforming healthcare.Career Opportunity: We are seeking a highly motivated Medical Device Sales Representative to join our team in Mexico, supporting our Interventional Cardiology business.Job Summary: As a Medical Device Sales...


  • Saltillo, Coahuila de Zaragoza, México John Deere A tiempo completo

    John Deere is a leader in the agricultural and construction equipment industry, with a commitment to innovation and customer satisfaction. As a Financial Services Representative, you will play a critical role in supporting our dealer network and helping customers achieve their goals.We are seeking a highly motivated and experienced individual to join our...

  • Operations Site Lead

    hace 4 semanas


    Saltillo, Coahuila de Zaragoza, México Amazon A tiempo completo

    About the RoleWe are seeking an experienced Operations Site Lead to join our team at Amazon. As a key member of our Operations Management team, you will be responsible for leading and developing a team of salaried and hourly talent to deliver exceptional customer experiences.The ideal candidate will have a proven track record of managing large-scale projects...

  • Team Lead

    hace 12 horas


    Saltillo, Coahuila de Zaragoza, México Lion Force Transport Inc A tiempo completo

    **About the Role**Lion Force Transport Inc is seeking a skilled Team Lead to oversee our Customer Service team. The ideal candidate will have experience in transportation management and customer support, with a strong focus on leadership and team development.**Responsibilities**:Develop and implement procedures and strategies to ensure customer satisfaction...


  • Saltillo, Coahuila de Zaragoza, México Gf Machining Solutions A tiempo completo

    About UsWe are a forward-thinking leader in our field, dedicated to delivering innovative solutions that add value to people's lives globally.Job SummaryThis role is responsible for promoting products and services within designated market areas. If you have excellent communication skills and the ability to work independently, we encourage you to apply for...


  • Saltillo, Coahuila de Zaragoza, México Citi A tiempo completo

    About the Role:The Field Sales Representative at Citi is responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial...


  • Saltillo, Coahuila de Zaragoza, México Uline A tiempo completo

    Inside Sales Opportunity in Monterrey, MexicoWe are seeking a highly motivated and results-driven Business Development Representative to join our team in Monterrey, Mexico.About the Role:As a Business Development Representative, you will be responsible for generating new business leads and opportunities through outbound sales calls.You will work closely with...


  • Saltillo, Coahuila de Zaragoza, México Clarios A tiempo completo

    **Job Summary:**We are seeking a highly skilled Financial Recovery Representative to join our team at Clarios. In this role, you will be responsible for locating clients, interviewing them telephonically to establish their ability to pay debt, and negotiating settlements by arranging clients' payments over a longer time span.**Key Responsibilities:Utilize...