Dedicated Customer Experience Representative
hace 1 semana
We are ContactPoint 360, a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
Our Purpose: To create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.
Responsibilities:
- Assist with customer inquiries and respond efficiently and accurately to their questions.
- Explain possible solutions and ensure customers feel supported and valued.
- Making sales or recommendations for services that may better suit customers' needs.
- Keep records of customer interactions, transactions, and comments.
- Know our products inside and out so you can answer questions effectively.
Requirements:
- 6 months-1 year of BPO customer service experience (preferred)
- Previous Sales Experience (Call Center and or B2B a plus)
- Demonstrate effective, clear, and professional written and oral communication
- Education level - High School Diploma or equivalent (min.)
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office
What We Offer:
- A competitive base salary of $30,000 per year, plus bonuses up to $21,000 per month.
- Lifetime benefits, including Life Insurance and Pantry Vouchers.
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