Digital Product Operations Manager Lead
hace 7 días
Company Overview
Gm Financial International Operations conducts business in Latin America and China, offering a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences, and national requirements in local markets.
About the Role
We are seeking an experienced Operational Excellence Strategist to join our Digital Product Management team within IO Customer Experience. As a key member of our team, you will play a crucial role in overseeing and optimizing our digital product operations to ensure alignment with business goals and customer satisfaction.
Key Responsibilities
- Develop and advocate operational excellence across internal and external partners.
- Translate organizational vision and strategic goals into operational processes and enhancements to deliver exceptional customer experiences.
- Manage product performance by defining and measuring Objectives & Key Results (OKRs), product analytics, operational processes, and systems to measure results.
- Prioritize and coordinate operational initiatives, ensuring alignment across channels and touchpoints to achieve the best business results.
- Plan, develop, and implement operational strategies in partnership with IT, DPM, Operations, and Data teams, addressing changing business needs and operational requirements.
- Cross-functional collaboration with Operations, Engineering, Architecture, Data Science, Design/UX, Analytics, and Customer Experience Management teams.
Requirements
To succeed in this role, you will have a strong background in digital product development, operational management, experience in optimizing product development processes, and a knack for improving efficiency. You should be adept at building relationships with stakeholders, addressing operational challenges, and driving process improvements.
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