Technical Support Specialist

hace 4 semanas


Xico, México Citigroup Inc. A tiempo completo
Job Summary

The Technical Support Specialist provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

Key Responsibilities
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Performs start of day checks, continuous monitoring, and regional handover.
  • Performs same day risk reconciliations.
  • Develops and maintains technical support documentation.
  • Identifies ways to maximize the potential of the applications used.
  • Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
  • Ensures that storage and archiving procedures are in place and functioning correctly.
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution.
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participates in application releases, from development, testing and deployment into production.
  • Engages in post implementation analysis to ensure successful system design and functionality.
  • Considers implications of the application of technology to the current environment.
  • Identifies risks, vulnerabilities and security issues; communicates impact.


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