Customer Experience Strategist
hace 4 semanas
Customer Experience Strategist
We're seeking a seasoned Customer Experience Strategist to join our team at Zendesk, Inc. As a key member of our Managed Services team, you'll play a critical role in helping our enterprise customers maximize the value of our products and services.
Key Responsibilities:
- Develop and implement customer experience strategies that drive business growth and customer satisfaction
- Collaborate with cross-functional teams to design and deliver tailored solutions that meet customer needs
- Provide expert guidance and support to customers on best practices for using our products and services
- Identify and prioritize opportunities for process improvements and implement changes to drive efficiency and effectiveness
Requirements:
- 5+ years of experience in a customer-facing role, preferably in a consulting or customer success capacity
- Proven track record of developing and implementing successful customer experience strategies
- Excellent communication and interpersonal skills, with the ability to interface with customers and internal stakeholders at all levels
- Strong analytical and problem-solving skills, with the ability to identify and prioritize opportunities for improvement
About Zendesk:
At Zendesk, we're passionate about helping our customers deliver exceptional customer experiences. We're a global company with a diverse and inclusive culture, and we're committed to making a positive impact in the communities we serve.
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