Digital Solutions Manager

About the Role

This is a leadership position within the Digital Solutions organization at Thomson Reuters. As a Digital Solutions Manager, you will be responsible for ensuring high-quality execution of projects through effective leadership skills, team management, and cross-functional collaboration.

The ideal candidate will have a strong background in leading cross-functional teams, preferably in content, design, and digital marketing. They will also have experience in managing external vendor/supplier relationships and have a deep understanding of digital marketing, content, website design, and social media concepts, channels, and KPIs.

Key Responsibilities

1. Achieve deliverable time frames and promote a high level of staff utilization and productivity.
2. Analyze and report key measurements of processes implemented.
3. Recommend and manage external supplier relationships.
4. Address escalated client and business issues and bring them to a positive resolution.
5. Strong focus on finding solutions and driving execution.
6. Manage a cross-functional team with Spanish and English skills that will perform various tasks to reach business and customer objectives.
7. Create and standardize our Spanish language strategy for content, design and digital marketing.

Team Management

1. Assist team members in formulating development plans that support overall business objectives.
2. Motivate and manage team members to achieve high levels of performance.
3. Provide team members with targeted, timely and effective feedback.
4. Set expectations with team members, including holding individuals accountable and coaching to expectations.
5. Identify and recommend training needs/opportunities for the team.
6. Work with business leaders to manage resourcing needs.
7. Prepare performance reviews as instructed by the business.
8. Coach, mentor, and performance manage team as needed.
9. Participate in the interviewing and selection of new team members.
10. Identify process improvement needs, recommend solutions, and implement changes.
11. Collaborate, cross-functionally, to quickly identify issues and resolve to the customer's satisfaction.
12. Keep abreast of digital marketing and social media trends, strategies, platforms, and tools.
13. Identify opportunities with AI and automation to improve performance outcomes for clients.
14. Evaluate and recommend digital marketing best practices and tools.
15. Manage change within the team and the organization.
16. Partner with stakeholders in planning and implementation of new business solutions.
17. Identify innovative approaches to evolve customer strategy and how we deliver on those strategies.

About You

You're a fit for this role if your background includes:

1. 3 + years experience in leading a cross-functional team, preferably content, design, and digital marketing.
2. 1-2 + years of people management experience or mentoring/coaching experience.
3. 1-2 + years experience in managing external vendor/supplier relationships.
4. Spanish and English understanding of digital marketing, content, website design, and social media concepts, channels, and KPIs.
5. Demonstrated leadership and employee development skills.
6. Ability to influence without authority.
7. Innovative mindset with a focus on driving change.
8. Highly organized with a project management mindset.
9. Proven ability to prioritize and manage multiple projects simultaneously.
10. Exceptional communication skills using multiple channels.
11. Strong analytical and problem-solving ability.
12. Ability to manage challenging client issues.
13. Works well in a team environment, embraces change, and is highly adaptable.