Enterprise Customer Advocate

hace 3 semanas


Xico, México Incode Technologies A tiempo completo

**Unlock Customer Potential**

Incode Technologies, a leading provider of world-class identity solutions, is seeking a skilled Enterprise Customer Success Manager to drive growth and satisfaction for our enterprise and SaaS clients.

This role requires a strong project management background, excellent communication skills, and the ability to distill complex issues. The ideal candidate will have experience in consulting, customer success, and managing large data sets.

**Key Responsibilities**

- Manage all stages of customer relationships, from implementation to ongoing support
- Provide exceptional service, build strong client relationships, and deliver impactful presentations
- Work collaboratively with the Client Success team to provide red-carpet support to clients
- Engage Solution Engineers and Technical Business Analysts to provide solutions and guide customers through POCs and implementations
- Make creative decisions and find solutions to customer requests

**Requirements**

- Experience in consulting, customer success, or a related field
- Strong project management skills, technical acumen, and excellent communication skills
- Ability to work in a fast-paced environment with a strong sense of urgency
- Comfort with ambiguity and a rapidly evolving business landscape
- Proven track record of resolving issues and risks in a cross-functional and collaborative way

**What We Offer**

- Meaningful equity
- Flexible working hours and workplace
- Open vacation policy
- Wellness program
- International travel opportunities
- Additional benefit package according to location

**Equal Opportunities**

Incode Technologies is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.



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