Senior Systems Engineer
hace 1 mes
Role Overview
We are seeking a talented Senior Systems Engineer to join our team at Sequoia Connect. This is a fantastic opportunity for an experienced IT professional to work on exciting projects, utilizing their expertise in cloud and data modernization.
About the Role
The successful candidate will be responsible for implementing and supporting remote access solutions, managing patch management, DNS, DHCP, print and file serving, terminal services, and AD/group policy. Strong communication and collaboration skills are essential, as the individual will need to work closely with customers and internal teams.
Key Responsibilities
- Implement and support remote access solutions: Terminal Services, licensing services.
- Complete system documentation, including system reviews and recommendations.
- Communicate with customers to keep them informed of incident progress, notifying them of impending changes or agreed outages.
- Manage Patch Management, DNS, DHCP, Print & File Serving, Terminal Services, AD/Group Policy.
- Escalate service issues that cannot be completed within agreed service levels.
- Document internal processes and procedures related to duties and responsibilities.
- Perform other related duties as required and assigned.
Requirements
- Bachelor's degree or equivalent work experience.
- 10+ years of relevant work experience.
- Ability to be on-call 24/7 in cases of emergencies.
- Knowledge of vKernal, vCenter, Horizon View, Convertor, SRM.
- Knowledge of Wyse, HP Thin Clients.
- Knowledge of SQL Server 2008 R2 STD/2012 STD/Enterprise.
Desired Skills
- Experience with ServiceNow is a plus.
- Strong communication and collaboration skills.
- Ability to troubleshoot complex systems and resolve issues effectively.
Languages
- Advanced Oral English.
- Native Spanish.
Work Arrangements
- Hybrid (Guadalajara and Mexico City).
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