Senior Director of Patient Support Operations

hace 1 mes


Cd Victoria, Tamaulipas, México Healthcare Businesswomen's Association A tiempo completo

Job Overview:

We are seeking a highly experienced Senior Director of Patient Support Operations to join our team at the Healthcare Businesswomen's Association. This role is responsible for managing the people, processes, and tools that deliver outstanding Contact Center performance.

About the Role:

The ideal candidate will have 5+ years of experience in pharmaceutical hub, case, reimbursement, and/or patient services operations. They should have a proven track record of meeting and exceeding performance metrics, operations reporting, customer satisfaction, and coaching.

Key Responsibilities:

  • Manage a team of analysts assigned to support the Patient Support Center (PSC)
  • Coordinate and lead work for management of performance issues, escalations through to resolution
  • Play an active role in maintaining and building enterprise performance operations tools, methodologies, people, and processes
  • Calculate, record, and analyze call, case, and agent performance data
  • Routinely assess training compliance and intervene to address training compliance problems

What We Offer:

  • An estimated salary range of $120,000 - $180,000 per year
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package

Requirements:

  • Bachelor's Degree required/desired
  • PharmD, RN, or Master's degree a plus
  • 5+ years' experience in pharmaceutical hub, case, reimbursement, and/or patient services operations
  • 5+ years of contact or call center process, call monitoring with a history of leading continuous performance improvement initiatives

Preferred Experience:

  • Knowledge of call center industry practices, reimbursements, and payer systems
  • Omni-channel experience supporting monitoring of voice calls, transcription recordings, chat, SMS, fax
  • Experience with quality monitoring systems, benchmarks, metrics, and processes

Skills Desired:

Agility, Auditing, Audit Management, Business Acumen, Business Partnering, Collaboration/Teamwork, Communication Skills, Compliance Audits, Continued Learning, Dealing With Ambiguity, Decision Making Skills, Employee Performance Evaluations, Finance Acumen, GMP Procedures, Goal-Oriented, Health Authorities, Inspection Readiness, Leadership, Logical Thinking, Major Incident Management, Organization Skills, People Management, Problem Solving Skill.



  • Cd. Victoria, Tamaulipas, México Belrea Institute of Animal Technology A tiempo completo

    AspenTree Animal Care is a veterinary hospital that prioritizes providing high-quality care to pets in Durango, CO. We are seeking a skilled and experienced Veterinary Hospital Operations Director to join our team.


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    We are seeking a highly skilled Cyber Security Operations Director to join our team at Novartis Farmacéutica.About the RoleThe ideal candidate will have 5+ years of experience in Incident Response, Computer Forensics, or related fields. They will be responsible for leading our CSOC team, coordinating with technical and non-technical teams, and communicating...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    About the Role:The Director of Medical Product Strategy will play a crucial role in defining, maintaining, and evolving medical IT products and strategies for Medical Engagement. This includes working with Senior Medical Leaders to align IT investments with the business HCP engagement journey strategy and driving insights tools and technology...


  • Cd. Victoria, Tamaulipas, México Consultoria En Obra A tiempo completo

    Descripción del PuestoBuscamos un profesional experimentado para ocupar el cargo de Director de Recursos Humanos Senior en nuestra empresa Consultoria En Obra. Este papel es fundamental para gestionar y desarrollar políticas y estrategias en materia de recursos humanos.Sueldo: $15,000 - $18,000 al mesResponsabilidades PrincipalesComo Director de Recursos...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    Company OverviewNovartis Farmacéutica, a leading healthcare company, offers a competitive salary for the Business Excellence and Operations Coordinator role in Mexico City. The estimated salary is $60,000-$80,000 per year.Job DescriptionThe Business Excellence and Operations Coordinator plays a vital role in ensuring efficient and effective management of...


  • Cd. Victoria, Tamaulipas, México Aptiv Plc A tiempo completo

    **Job Overview**Aptiv Plc is seeking a highly skilled Logistics Operations Manager to lead our warehouse and shipping operations. As a key member of our team, you will be responsible for coordinating daily activities to ensure efficient and timely shipment processing.The successful candidate will have strong leadership and people management skills, with the...


  • Cd. Victoria, Tamaulipas, México Healthcare Professionals Group A tiempo completo

    Job Opportunity: We are seeking a General Practitioner to join our team in a private, mixed billing medical centre located in the regional area of Victoria. The centre is well-established and reputable, with a population of over 50,000 and a patient base that is currently booked out at least 5 days in advance.About the Practice: Our medical centre operates...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    Job DescriptionWe are seeking a seasoned Senior Policy Strategist to join our team in the LaCan region. In this role, you will proactively identify key policy trends and collaborate with internal and external stakeholders to shape policy insights and recommendations aligned with Country PA heads.Main Responsibilities:Policy Monitoring: Identify key policy...


  • Cd. Victoria, Tamaulipas, México Belrea Institute of Animal Technology A tiempo completo

    AspenTree Animal Care is seeking a dedicated veterinary professional to fill the role of Hospital Manager.This is an excellent opportunity for a team player with a strong background in veterinary care and leadership experience to join our team and contribute to the growth and success of our hospital.Key Responsibilities:Assist with veterinary technician and...


  • Cd. Victoria, Tamaulipas, México Aptiv Plc A tiempo completo

    About Aptiv Plc">Aptiv is a leading global technology company that provides critical, high-performance systems and software to the world's top automotive, aerospace, and industrial companies.">Job Summary">We are seeking an experienced Operations Process Improvement Supervisor to join our team. As an Operations Process Improvement Supervisor, you will be...

  • Senior Auditor

    hace 2 días


    Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Auditor to join our team at Novartis Farmacéutica. As a Senior Auditor, you will play a critical role in ensuring the compliance of our global quality regulatory audit strategy and programme.Main Responsibilities:Support the development of an effective global risk-based audit strategy and programme,...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    We are seeking a skilled Global Clinical Trial Operations Manager to contribute to the delivery of study outcomes within schedule, budget, quality/compliance and performance standards.Key Responsibilities:Assist in the execution of trials & trial related activities for assigned clinical program(s) within budget, and in compliance with quality...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    Role OverviewThis Senior Accounting Specialist will play a key role in supporting the financial reporting and accounting requirements for the general ledger, ensuring timely and accurate compliance with external and internal accounting reporting standards.About the PositionSupport senior management in providing expert advice on financial reporting and...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    Company OverviewNurturing a culture of excellence in healthcare innovation, Novartis Farmacéutica empowers visionary leaders to drive transformative change. As a globally recognized leader in pharmaceuticals, our company prides itself on fostering a collaborative environment where talent thrives.Salary: $140,000 - $180,000 per yearOur compensation package...


  • Cd. Victoria, Tamaulipas, México Ecolab A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Expert to join our team at Ecolab. This individual will be responsible for providing technical support to our customers, focusing on equipment installations and system analysis.ResponsibilitiesThe successful candidate will embody safety leadership and be accountable for technical service support...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    Overview">The Senior Consultant ERP Assurance leads a global team of IT assurance experts who play a critical role in designing and assessing the efficiency of IT Application Controls across Novartis' IT landscape. This is a key role exposed to senior stakeholders at all levels, both internal and external.About the RoleThis position requires an experienced...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    About this Role:To deliver individual projects as part of the Annual Category Plan, focusing on project execution with activities including requirements gathering, market analysis, supplier qualification, and stakeholder engagement.Key Responsibilities:Implement global category strategy at the local level or develop sourcing business plans for areas of...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    Job Description:The Senior Consultant ERP Assurance leads a global team of IT assurance experts in designing and assessing the efficiency of IT Application Controls across Novartis' IT landscape. This role plays a critical part in senior stakeholder interactions, both internal and external.About the RoleCo-design and improve the efficiency and effectiveness...


  • Cd. Victoria, Tamaulipas, México Healthcare Professionals Group A tiempo completo

    **Job Overview**A medical specialist opportunity has arisen in a high-volume general practice located in the Shepparton area. This is an ideal position for a GP looking to join a well-established and reputable medical practice servicing a population of over 50,000.**Salary:** The estimated annual salary for this position is $250,000-$300,000 AUD, depending...


  • Cd. Victoria, Tamaulipas, México Novartis Farmacéutica A tiempo completo

    About the RoleNovartis Farmacéutica is seeking a highly experienced Senior IT Assurance Specialist to join its team. As a key member of the organization, you will play a crucial role in ensuring the efficiency and effectiveness of IT Application Controls across the company's IT landscape.Key Responsibilities:Co-design, improve and drive the efficiency and...