Cloud Operations Engineer

hace 6 días

Guadalajara, Jalisco, México AgileOne A tiempo completo
About AgileOne

AgileOne is a leading provider of global workforce and procurement solutions for Fortune 1000 companies. Our company specializes in designing and developing innovative solutions that streamline business processes and deliver efficiencies to human resources, procurement, and suppliers.

The Role

**Senior Cloud Operations Engineer**

We are seeking a highly skilled Senior Cloud Operations Engineer to support our Amazon Web Services (AWS) SaaS Web Solution and Advanced Linux Administration / Windows administration basic environments. The successful candidate will be responsible for all aspects of the production lifecycle of maintenance, and administration, including but not limited to:

  • Infrastructure automation
  • Continuous integration and deployment
  • Product release and support
  • Running a scalable production environment for hosting the company platform
  • Maintaining application/database availability and ensuring continuous 24x7 production uptime of our services

The ideal candidate will have a strong background in AWS, Apache, Tomcat Administration, PostgreSQL, Oracle, Ansible, Jenkins, Jira, Confluence, BitBucket, and SaaS operations.

Key Responsibilities
  • Design, develop, and maintain scalable AWS solutions and infrastructure, including but not limited to: CloudFront, ELB EC2, RDS, S3, DynamoDB, Elasticache, ECS, and Route53.
  • Implement Infrastructure as Code (IaC) using Pulumi, Terraform, and CloudFormation.
  • Monitor and troubleshoot issues using Splunk, CloudWatch, EventBridge, DataDog, and NewRelic.
  • Develop tooling and processes to automate the deployment of SaaS-based applications and their underlying operating systems and infrastructure.
  • Assist the Database Administration team with performing PostgreSQL and Oracle & SQL database administration, including maintenance, troubleshooting, tuning, optimization, installation, upgrades, backup/recovery, and data migration.
  • Partner with Engineering, Development, Quality Assurance, Professional Services, and Technical Support to ensure the success of the assigned product offerings and schedules.
  • Engage in Agile team practices such as daily standups, backlog refinement, release planning, and sprint planning.
  • Coordinate configuration changes, installs, and upgrades with appropriate development teams and product owners while following company change control procedures.
  • Advise the Architecture team on infrastructure enhancements and services that will facilitate the overall improvement (i.e., quality, features, cost, etc.) of the company's product offerings.
  • Research, evaluate, and implement new technologies based on company and product need.
  • Participate in capacity planning to determine future infrastructure needs.
  • Participate in 24x7 on-call responsibilities, maintaining the availability and performance of all customer-facing production services.
  • Triage and participate in the resolution of complex problems, including network connectivity issues, that span multiple tiers of application/infrastructure.
  • Implement monitoring and reporting capabilities to assist engineering in rapidly identifying issues.
  • Actively monitor supported systems and respond promptly to security or usability concerns.
  • Review application logs and analyze events using cloud-native services (e.g., CloudWatch, CloudTrail) or third-party SIEM tools (e.g., Splunk).
  • Upgrade systems and processes as required for enhanced functionality and security compliance.
  • Maintain product service level agreements.
  • Accurately document all processes and procedures for routine and non-routine tasks.
Ideal Profile
  • Possess a Degree/Diploma in Computer Science, Engineering, or related field.
  • Have at least 2 years of experience, ideally within a Software Engineer or Software Architect role.
  • Be a strong networker and relationship builder.
  • Pay strong attention to detail and deliver work that is of a high standard.
  • Be highly goal-driven and work well in fast-paced environments.
What's on Offer?
  • Excellent career development opportunities.
  • Join a well-known brand within IT Services.
  • Opportunity to make a positive impact.

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