Technical Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México FIS A tiempo completo
Job Summary

As a Technical Support Engineer Specialist at FIS, you will be responsible for providing expert-level support to customers and users who encounter complex technical issues with our products. Your primary goal will be to resolve these issues efficiently and effectively, ensuring a high level of customer satisfaction.

Key Responsibilities
  • Respond to complex technical issues and provide timely resolutions
  • Collaborate with design engineering and software engineering teams to identify and report design, reliability, and maintenance problems or bugs
  • Provide support and training to customers and users on highly technical or sophisticated products
  • Work independently to resolve complex problems and may coordinate and guide the work of others
Requirements

To be successful in this role, you will need to have a strong background in technical support and a proven track record of resolving complex technical issues. You should also have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

About FIS

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see our Privacy Statement.

We work primarily on a direct sourcing model, and a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.



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