Technical Support Specialist
hace 1 semana
**Job Overview**
We are seeking a skilled Technical Support Specialist to join our team at Emerson. As a key member of our support team, you will play a critical role in ensuring the success of our customers through deep technical knowledge of our products and platforms.
Key Responsibilities:
- Resolve Technical Issues
- Respond to and resolve technical issues for customers across all account tiers.
- Educate customers on product usage and troubleshoot installation, implementation, and maintenance issues.
- Escalate complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Build Customer Proficiency
- Educate customers through formal training and technical support engagements.
- Guide customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
- Capture and Document Knowledge
- Learns and adopts Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
About You
You possess excellent communication skills, with the ability to effectively communicate technical concepts to a range of backgrounds, one-on-one or in front of a group. You thrive in an environment where the work changes from day to day and are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
Requirements
- Bachelor's of Engineering or Computer Science required; preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science.
- Experience in customer-facing roles.
- Proficiency in one or more programming languages is required. LabVIEW experience is preferred.
- Availability to travel up to 10% of time.
Preferred Qualifications
- Communication – Excellent verbal and written communication skills.
- Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions.
- Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
- Dynamic – Thrives in an environment where the work changes from day to day.
- Collaborative – Team oriented with the ability to effectively collaborate with peers.
Our Offer To You
We recognize the importance of employee wellbeing and know that to do your best, you should have flexible, competitive benefit plans to meet your and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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