Technical Support and Solutions Expert

hace 9 horas


Ciudad de México, Ciudad de México Emplifi A tiempo completo

Job Overview

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We are seeking a highly skilled Technical Support and Solutions Expert to join our Emplifi team. This role is perfect for an individual with a passion for delivering exceptional technical support and guidance to our customers.

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About the Role

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  • ">
  • Provide technical support and resolve customer requests via various communication channels.">
  • Qualify incoming requests, including technical issues, questions, and other inquiries.">
  • Prioritize requests with the appropriate level of urgency and follow the procedure to address them in a timely and effective manner.">
  • Diagnose and troubleshoot software issues.">
  • Guide customers through diagnostic and resolution procedures in a clear and concise manner.">
  • Collaborate with internal teams to identify and resolve issues.">
  • Provide feedback on customer needs and product enhancements.">
  • Develop and maintain a deep understanding of Emplifi's products and services.">
  • Document customer interactions, issues, and solutions for future reference and knowledge sharing.">
  • This position requires standard working hours from 12pm - 8pm CST, with rotating weekend on-call responsibilities.">

Your Qualifications

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  • ">
  • College graduate with a technical degree or equivalent hands-on experience.">
  • At least 2 years of experience in technical support or a similar customer-facing technical role.">
  • Creative and technical problem-solving skills.">
  • Strong communication skills, both verbal and written, with the ability to explain technical issues in simple terms.">
  • A customer-oriented attitude with a passion for providing exceptional service.">
  • The ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.">
  • Flexibility to work on a shift rota basis and provide necessary cover where needed.">

Preferred Skills

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  • ">
  • Professional working proficiency in Portuguese and/or Spanish (any other language would be an advantage).">
  • Familiarity with basic social media platforms (Facebook, Facebook Ads, Instagram, Twitter, TikTok, LinkedIn, YouTube).">
  • Previous experience with software testing (UI testing, integration testing, usability testing, front-end applications) would be beneficial.">
  • Previous experience with issue/project tracking software (Zendesk, JIRA, or similar software) would be advantageous.">

Salary Range

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$60,000 - $80,000 per year, depending on experience.

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Benefits

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We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

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Location

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This position is based in [insert location].

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About Us

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Emplifi is a leading provider of digital marketing solutions. We are committed to delivering exceptional customer experiences and innovative technologies that drive business growth.



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