Technical Support and Solutions Expert
hace 9 horas
Job Overview
">We are seeking a highly skilled Technical Support and Solutions Expert to join our Emplifi team. This role is perfect for an individual with a passion for delivering exceptional technical support and guidance to our customers.
">About the Role
">- ">
- Provide technical support and resolve customer requests via various communication channels.">
- Qualify incoming requests, including technical issues, questions, and other inquiries.">
- Prioritize requests with the appropriate level of urgency and follow the procedure to address them in a timely and effective manner.">
- Diagnose and troubleshoot software issues.">
- Guide customers through diagnostic and resolution procedures in a clear and concise manner.">
- Collaborate with internal teams to identify and resolve issues.">
- Provide feedback on customer needs and product enhancements.">
- Develop and maintain a deep understanding of Emplifi's products and services.">
- Document customer interactions, issues, and solutions for future reference and knowledge sharing.">
- This position requires standard working hours from 12pm - 8pm CST, with rotating weekend on-call responsibilities.">
Your Qualifications
">- ">
- College graduate with a technical degree or equivalent hands-on experience.">
- At least 2 years of experience in technical support or a similar customer-facing technical role.">
- Creative and technical problem-solving skills.">
- Strong communication skills, both verbal and written, with the ability to explain technical issues in simple terms.">
- A customer-oriented attitude with a passion for providing exceptional service.">
- The ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.">
- Flexibility to work on a shift rota basis and provide necessary cover where needed.">
Preferred Skills
">- ">
- Professional working proficiency in Portuguese and/or Spanish (any other language would be an advantage).">
- Familiarity with basic social media platforms (Facebook, Facebook Ads, Instagram, Twitter, TikTok, LinkedIn, YouTube).">
- Previous experience with software testing (UI testing, integration testing, usability testing, front-end applications) would be beneficial.">
- Previous experience with issue/project tracking software (Zendesk, JIRA, or similar software) would be advantageous.">
Salary Range
">$60,000 - $80,000 per year, depending on experience.
">Benefits
">We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
">Location
">This position is based in [insert location].
">About Us
">Emplifi is a leading provider of digital marketing solutions. We are committed to delivering exceptional customer experiences and innovative technologies that drive business growth.
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