Svcs Customer Operations Specialist
hace 1 mes
Job Summary
We are seeking a highly skilled Customer Operations Specialist to join our team at LMX Lexmark Mexico, Br. of LIDMI. As a key member of our operations team, you will be responsible for managing all aspects of our managed services contracts, ensuring that our clients receive exceptional service and support.
Key Responsibilities
- Manage the delivery of contracted services to clients, ensuring that SLAs and KPIs are met or exceeded.
- Manage the Customer P&L, contract amendments, and identify and deliver continuous improvement ideas.
- Ensure that operational teams and subcontractors have a clear understanding of client requirements.
- Build and maintain strong client relationships at all levels, providing day-to-day client advice and support.
- Execute Customer Governance and ensure customer satisfaction.
Requirements
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent problem-solving and analytical skills.
- Ability to build and maintain strong relationships with clients and internal stakeholders.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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