Svcs Customer Operations Specialist

hace 1 mes


Ciudad de México, Ciudad de México LMX Lexmark Mexico, Br. of LIDMI A tiempo completo

Job Summary

We are seeking a highly skilled Customer Operations Specialist to join our team at LMX Lexmark Mexico, Br. of LIDMI. As a key member of our operations team, you will be responsible for managing all aspects of our managed services contracts, ensuring that our clients receive exceptional service and support.

Key Responsibilities

  • Manage the delivery of contracted services to clients, ensuring that SLAs and KPIs are met or exceeded.
  • Manage the Customer P&L, contract amendments, and identify and deliver continuous improvement ideas.
  • Ensure that operational teams and subcontractors have a clear understanding of client requirements.
  • Build and maintain strong client relationships at all levels, providing day-to-day client advice and support.
  • Execute Customer Governance and ensure customer satisfaction.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent problem-solving and analytical skills.
  • Ability to build and maintain strong relationships with clients and internal stakeholders.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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