French Onboarding Specialist

hace 1 mes

Mérida, Yucatán, México Boldr A tiempo completo

About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide.

We are a global team united by our desire to connect diverse people with common values for bold impact. Our team employs over a thousand members across five countries and aims to expand to over 5,000 people by 2027.

Our Values

We believe that meaningful connections start with authenticity, and we grow by remaining dynamic. Our success combines ambitious vision with operational excellence, and at the heart of great partnerships, we'll always find empathy.

About the Role

As a French Onboarding Specialist, you will become a subject matter expert on the company's onboarding policies, procedures, product features, and internal workflows. You will apply this knowledge when reviewing a user's account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the company's supply of unique locations across North America.

Responsibilities

  • Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach.
  • Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach.
  • Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace.
  • Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
  • Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service.
  • Manage updated sales records and opportunity status in Salesforce.
  • You will also support with:
    • Lead qualifying and scoring.
    • Email campaign support to prospective hosts.
    • Cold calling; phone and SMS support to prospective hosts.
    • Live chat support to prospective hosts.
    • Consultation calls/zoom meetings with prospective hosts.

Requirements

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What We're Looking For

  • Curious and authentic individuals who share our values.
  • Analytical and critical thinkers with an eye for detail.
  • Passionate about client satisfaction.

What You'll Need

  • Experience using CRM tools like Salesforce and Zendesk.
  • Excellent written and verbal communication skills; proficiency with Notion, Google Suite, and Slack.
  • Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams.
  • Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations.
  • Motivation, drive, and a self-starting attitude.
  • Outbound sales and campaign experience.
  • Experience working with a fast-growing start-up.
  • Ability to understand customer needs and meet those needs with product knowledge.
  • Good time management with strong organizational skills.

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