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Instructional Design Manager
hace 2 meses
About the Role:
The Instructional Design Manager is responsible for overseeing the development and implementation of learning solutions that meet the needs of ResultsCX's clients and associates. This role requires a strong understanding of adult learning principles, instructional design methodologies, and project management skills.
Key Responsibilities:
- Manage a team of instructional designers and communications specialists to create high-quality learning solutions.
- Collaborate with cross-functional teams, including training, quality, operations, marketing, and human resources, to understand and analyze learning needs.
- Develop and implement effective training programs that meet business objectives.
- Conduct needs assessments, analyze data, and make recommendations for executive action.
- Oversee the development of project plans, timelines, and budgets.
- Ensure the effective use of systems, tools, and processes to support learning solutions.
- Make recommendations for process improvements and implement changes as needed.
Requirements:
- Minimum 5 years of experience in training and development.
- Advanced understanding of adult learning principles, instructional design methodologies, and project management skills.
- Proficiency in MS Office applications.
- Excellent oral and written communication skills, with the ability to foster a clear understanding of project roles and objectives.
- Advanced business knowledge and excellent project management skills.
- Ability to work independently with little or no supervision on complex projects.
- Proven ability to influence change in an organization, lead and develop exceptional project teams.
- Ability to lead teams and measure individual performance.
- Ability to conduct in-depth research and present technical recommendations.
- Strong leadership and negotiation skills, as well as consulting skills.
- Experience in working in a multi-client and multi-vendor environment.
- Detail and customer service oriented.
- Excellent organization skills and ability to multi-task in a dynamic, fast-paced environment.
- Ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines.
- Knowledge and experience with instructional design and development tools, such as Captivate, Articulate, and Storyline.
- Professionalism in appearance and attitude.
- Ability to analyze data for trends and recognize opportunities for improvement.
- Ability to work multiple shifts as needed, primarily during normal business hours in the U.S.
- Ability to travel as assigned, sometimes on short notice and sometimes including extended assignments.
Preferred Qualifications:
- Current membership or certification in professional training or instructional design organizations, such as ASTD or IBSTPI.
- Project management, continuous improvement, Six Sigma, or Agile certification.
- Proven experience in marketing and corporate communication.
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet business objectives is unmatched in the industry.
