Mission-Critical Technology Service Leader
hace 2 semanas
About Us
We're Kyndryl, a leading provider of mission-critical technology services. With a global presence and state-of-the-art resources, we empower our clients to achieve their goals through innovative solutions and exceptional service delivery.
Job Summary
We're seeking an experienced Squad Leader to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a key member of our leadership team, you'll drive a high-performing squad of professionals, delivering cutting-edge solutions that meet the evolving needs of our clients.
Main Responsibilities
- Lead a team of experts in the delivery of mission-critical technology services, ensuring seamless execution and customer satisfaction.
- Develop and implement strategic plans to drive business growth, improve service quality, and enhance operational efficiency.
- Collaborate closely with cross-functional teams to achieve business objectives, transform requirements into opportunities, and drive innovation.
- Manage escalations, engage with customers, optimize workflows, and efficiently handle backlogs, ensuring service level agreements are met or exceeded.
- Run Agile ceremonies, driving improvement in delivery processes and enhancing squad outcomes.
Requirements
- Minimum of 2 years of leadership experience and familiarity with the Agile methodology.
- Advanced English Skills.
- Demonstrated ability to lead and manage a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment.
- Technical knowledge and expertise in the given technology/service domain.
- Proven ability to think strategically, analyze complex challenges, and develop innovative solutions that align with business objectives.
- Effective problem-solving skills to address issues and optimize workflows.
Preferred Qualifications
- Bachelor's degree in business, finance, or a related technical field.
- Agile Certification.
- Six Sigma, PMP, CSM, and/or other relevant certifications.
About Our Benefits
We offer a comprehensive benefits package, including access to state-of-the-art resources, Fortune 100 clients, and opportunities for career growth and development. Our employee learning programs provide access to industry-leading certifications, and our company-wide volunteering and giving platform empowers you to make a positive impact.
Estimated Salary: $120,000 - $150,000 per year, depending on experience and qualifications.
Location: 1210 Kyndryl Mexico S. de R.L. de C.V., Mexico.
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