Enterprise Payment Solutions Specialist
hace 5 días
We are seeking an experienced Enterprise Payment Solutions Specialist to join our Revenue CNP team. As a key member of our organization, you will play a crucial role in ensuring the successful deployment and adoption of our checkout solutions for medium and enterprise merchants across various sectors in Mexico.
Your primary responsibility will be to act as the presales and postsale bridge between our clients and our product, helping them ensure the success of Clip's solutions into their systems and maximizing the value they derive from our platform. You will work closely with cross-functional teams such as product, sales, risk, and customer support to guarantee seamless onboarding, troubleshooting, and continuous engagement.
Key Responsibilities:- Technical Presales and Success Assurance: Take full responsibility for the technical implementation process and opportunity closure, continuously monitoring client transaction activity, ensuring proper approval rates, and verifying the smooth execution of payment operations.
- Customization & Configuration: Collaborate with clients to customize and configure our solutions according to their business needs, ensuring alignment with payment workflows and business goals.
- Cross-Functional Collaboration: Work closely with the sales, product, and customer support teams to ensure smooth communication, handoffs, and updates on customer statuses.
- Post Sale Technical Support: Provide technical guidance and troubleshooting support after integration, working with clients to resolve integration issues and adapting to their specific technical requirements.
- Continuous Improvement: Gather feedback from clients post-implementation to identify areas for improvement in both the customer experience and the product itself, advocating for client needs within the company to enhance product offerings.
- Customer Education & Training: Deliver training sessions to clients and their teams, helping them understand and fully leverage the features and capabilities of Clip's CNPs (specially Checkout).
You will be measured by the successful delivery of projects, revenue achieved by the accounts, and customer satisfaction. A bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field is required, along with 5+ years of experience in technical customer-facing roles such as Implementation Engineer, Solutions Engineer, Technical Support Engineer, or Customer Success Engineer, particularly in E-commerce or payment industry.
The estimated salary for this position is $90,000 - $120,000 per annum, based on your skills, qualifications, and location. This figure may vary depending on individual circumstances.
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