Invoicing and Support Professional
hace 7 días
**Our Team**
We are a global team of over 1,000 members, committed to excellence and growth. Our team is seeking a highly skilled Customer Care Billing Specialist, who will work closely with internal and external customers to perform various billing and other AR-related functions.
The successful candidate will have exceptional communication skills, both verbal and written, with the ability to work independently and as part of a team. This role requires strong problem-solving skills, attention to detail, and the ability to handle multiple tasks simultaneously.
- Over 90% of the communication in this role will be in English (verbal & written). Please submit your resume in English when applying.
- This person will be an employee of Nextiva, supporting Nextiva customers.
- This position will be 100% on-site at our Nextiva office.
Main Responsibilities:
- Review Invoices and Create Credit Memos: Review and analyze invoices for accuracy and completeness, and create credit memos to customer accounts as needed.
- Assist Customers with Billing Questions: Respond to customer inquiries and resolve billing issues in a professional and courteous manner.
- Maintain Detailed Logs of Customer Interactions: Maintain accurate and up-to-date records of customer interactions, including phone calls, emails, and instant messages.
- Answer Inbound Phone Calls and Instant Messages: Answer incoming phone calls and respond to instant messages in a timely and effective manner.
Requirements:
- Experience in Customer Service Roles: A minimum of [insert time period] years of experience in customer service roles and call center environments.
- Advanced English Skills: Excellent verbal and written communication skills in English.
- Excel Skills: Advanced Excel skills and general computer literacy.
- Bachelor's Degree: A bachelor's degree in a related field or equivalent experience.
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