Bilingual Customer Service Representative
hace 4 semanas
We're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.
At SpotOn, every tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
We're looking for a **Bilingual Customer Service Representative - Menu, Catalog, Web Support, and Ecomm** to join our customer service team.
As a Menu, Catalog, Web support, and ecomm Representative, you will be responsible for managing billing clarifications while providing excellent customer service.
We are looking for someone bilingual with customer service experience, preferably in a customer service-related environment.
**Responsibilities:**
Manage, process, and resolve client requests in an accurate and timely manner.
Provide excellent customer service through verbal and written communication.
Focusing on problem-solving, and handling difficult and high-stress situations.
Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
Work closely with internal and external partners.
**Requirements:**
Advanced English (C1)
1-3 years of experience working in customer service
Excellent customer relationship skills and a passion for achieving goals.
Knowledge and experience in troubleshooting
Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
Excellent verbal and written communication skills to manage internal and external relationships.
Ability to establish lasting relationships with clients and colleagues.
High school diploma or equivalent (minimum).
It is valued to have completed university or technical studies.
Spoton: Corporate is an e-verify company.
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