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Client Support Specialist
hace 2 meses
Company Overview
About Urban Effects Cabinetry:
At Urban Effects Cabinetry, we are dedicated to transforming spaces and enhancing the lives of our customers through innovative design and exceptional service. Our team is committed to creating an inclusive environment where all employees can thrive and contribute to our shared vision. We prioritize collaboration, adaptability, accountability, and integrity in all our endeavors. Our culture fosters a sense of belonging, ensuring that every associate can be their authentic self at work.
We believe in supporting the well-being of our team members by offering a comprehensive benefits package that addresses various aspects of health and wellness. This includes competitive health plans, a robust retirement savings program, product discounts, flexible time-off policies, and inclusive family benefits. We also encourage participation in our Employee Resource Groups to promote diversity and inclusion within our workplace.
Urban Effects Cabinetry is known for its industry-leading products and commitment to innovation. Our strong financial performance and growth trajectory provide numerous opportunities for professional development and career advancement.
Equal Opportunity Employment
Urban Effects Cabinetry is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other legally protected characteristic.
Position Overview
The Client Support Specialist – Order Management is tasked with delivering exceptional customer service to ensure a positive experience for our B2B clients. This role requires proficiency in managing customer communications and processing orders accurately in a dynamic environment.
Key Responsibilities:
Process customer quotes and orders efficiently. Manage order modifications based on client requests. Address customer inquiries regarding order status, product availability, pricing, and account information. Identify and resolve customer-related issues through effective communication via phone and email, adhering to customer service standards. Facilitate timely onboarding and training documentation for new clients. Collaborate effectively with various departments, including Pricing, Sales, Logistics, Finance, Quality Assurance, Marketing, and Sales Teams. Stay updated on current technologies to respond promptly to customer needs. Perform additional duties as required.Qualifications:
Bachelor's degree required. Minimum of 2 years of experience in customer service within a service-oriented industry. Proficient in English. Skilled in Microsoft Excel, Word, and PowerPoint; prior experience with SAP is advantageous. Ability to manage a high volume of tasks with precision. Proven ability to work independently, collaboratively, and within a team setting.Additional Information:
All information will be kept confidential in accordance with EEO guidelines.
