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Training and Development Lead
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About Samsara:
">We're a leader in the Connected Operations Cloud, empowering organizations to harness IoT data for actionable insights and operational improvement. Our mission is to improve safety, efficiency, and sustainability of physical operations globally.
">The Enablement & Training Specialist Role:
">This position will drive learning programs for our Global Customer & Technical Support teams, ensuring world-class support delivery. You'll collaborate with support leadership, agents, and other teams to create engaging learning experiences, leveraging adult learning theory and best practices in training and facilitation.
">Key Responsibilities:
">- Facilitate live-virtual and in-person instructor-led sessions to boost participant engagement.
- Track and report progress for onboarding and ongoing training events.
- Shadow support agents, leading coaching sessions with new agents to foster strong connections.
- Review and update existing training content to ensure accuracy and completeness.
- Collaborate on designing and developing new training experiences.
- International travel may be required for regular duties (up to 25% possible).
- In-person presence is necessary for in-person training activities in our CDMX office.
Requirements:
">- 4+ years of experience leading remote training events.
- 1+ years of experience in technical writing and/or instructional design.
- Bilingual - English (C1 to Native) & Spanish (C1 to Native). Expert skills with facilitation tools such as Zoom, Google Slides, Kahoot.
- Strong problem-solving mentality, bias for action, and delivering results. Stellar organization skills for leading training events across time zones.
