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Canonical is seeking a skilled Cloud Support Associate Engineer to join our team. As a key member of our support team, you will provide technical assistance to customers leveraging Ubuntu and open source products.
Key Responsibilities- Provide expert-level technical support for cloud-related issues, including Linux kernel crashes and OS configuration problems.
- Own and manage support cases from qualification to resolution, collaborating with colleagues and senior engineers as needed.
- Contribute to knowledge base articles and maintain existing content to ensure shared knowledge and lessons learned are available to customers.
- Communicate effectively with internal customers, keeping them updated on case status and progress.
- Prioritize work to accomplish the most important and urgent tasks first, ensuring high customer satisfaction and adherence to our Service Level Agreement (SLA).
- Bachelor's degree in a technical field, such as Computer Science, MIS, or Electrical Engineering.
- Experience with Linux troubleshooting, including collecting logs and stack traces, and fine-tuning by editing configuration files.
- Strong knowledge of cloud computing concepts, including provisioning, monitoring, and orchestration.
- Programming fundamentals in any language, including bash, Perl, Ruby, JavaScript, C, or C++.
- Ability to learn quickly, thrive in a fast-paced environment, and handle customer-facing responsibilities.
- Distributed work environment with regular team sprints and opportunities for collaboration.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Employee Assistance Programme and opportunity to travel to meet colleagues.
Canonical is a pioneering tech firm at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects, and are changing the world of software. We recruit on a global basis and set a high standard for people joining the company.
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