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Cloud Technical Consultant
hace 2 meses
We are seeking a highly skilled Technical Consultant to join our team at Blue Yonder. As a Technical Consultant, you will be responsible for working with global functional and technical teams to gather and understand technical cloud implementation requirements for TMS projects.
Key Responsibilities- Act as the technical point of contact for all Blue Yonder TMS projects and their related support cases from customers and/or other internal stakeholders.
- Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability.
- Identify areas of improvement and scope of automation on routine tasks or activities.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Understand Technical end to end architecture of a customer ́s Blue Yonder TMS solution through early engagement and knowledge transition from the sales and functional implementation teams.
- Lead Technical upgrades and rollouts, by providing assistances on change requests and other technical troubleshooting.
- Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Deploy & Operate activities.
- Document resolution steps on Knowledge Articles to promote case deflection and knowledge sharing.
- Work closely with the Blue Yonder TMS Solution Experts for complex issue resolution including Product Development.
- Continuous learning on latest Blue Yonder TMS Solutions.
- 3+ years relevant work experience.
- Bachelor's Degree in Computer Science or any other IT related degree.
- 2+ years of Cloud experience - Implementation and/or Support (Azure preferred).
- 3+ years of experience in log analysis, monitoring, and networking tools (i.e. AppDynamics, Splunk).
- 3+ years of experience in debugging/analyzing code in any of the programming languages (Java/.Net/C++, Python, shell scripting, PowerShell).
- 3+ years managing operating systems (Windows/Unix) and troubleshooting skills.
- Solid experience with Oracle SQL and MS SQL.
- Solid experience in ITIL.
- Experience in supporting MuleSoft, webservices (Rest/SOAP PI) based integrations - would be a plus.
Blue Yonder solutions are used by 81 of the global stores Top 100 Retailers, 79 of the global Consumer Goods Registry Top 100, and 20 of the Gartner Supply Chain Top 25. We employ over 5000 of the industry's most experienced demand and supply chain experts globally to develop, deliver and support its solutions.
We continue to grow a team of the most advanced Supply Chain experts in the world. Members of this team participate in on-site consulting and business software implementation projects for the largest and most advanced Retail, Manufacturing, and Distribution companies across the Globe. Our associates create the future standards of their core SCM business processes.
