Digital Operations Leader for Americas

hace 3 días


Santa Catarina, Nuevo León, México Carrier A tiempo completo

At Carrier, we are seeking an exceptional Digital Operations Leader to join our team in the Americas region. As a key member of our Global Application Operations team, you will play a crucial role in ensuring the stability, availability, and performance of all digital platforms in the AMER region.

This is a unique opportunity to drive operational excellence, lead vendor management, and collaborate with cross-functional stakeholders to deliver high-quality services to our customers and internal stakeholders.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits and a comprehensive rewards package.

About the Role

The successful candidate will have 5-7 years of experience in IT service management, with a proven track record of managing outsourced vendors and ensuring Service Level Agreements (SLAs) are met.

You will be responsible for leading and guiding vendor teams to ensure optimal support levels and cost-efficient operations, as well as collaborating with Business Unit stakeholders on daily operational activities across various domains.

  • Lead vendor teams to ensure optimal support levels and cost-efficient operations.
  • Serve as the main point of contact between the organization and its service providers, ensuring all SLAs are met.
  • Enhance operational management systems, processes, and best practices.
  • Collaborate with relevant Business Unit stakeholders on daily operational activities across various domains.
Requirements
  • Bachelor's degree in computer science or a related field is required; desired Master's degree.
  • ITIL certification is required.
  • Experienced in Agile and SCRUM methodologies, required.
  • Project management experience is required.

We value diversity, equity, and inclusion, and welcome applications from qualified candidates who share these values.



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