Operations Supervisor

hace 4 semanas

Guadalajara, Jalisco, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a skilled Operations Supervisor to join our team at AC Hotel Guadalajara Mexico. As a key member of our Rooms & Guest Services Operations department, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

**Key Responsibilities**

  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting payment, assigning rooms, and activating and issuing room keys.
  • Sell rooms/accommodations to guests without reservations based on availability.
  • Ensure rates match market codes and document any exceptions.
  • Ensure checks from outlets (e.g., Health Club, Retail Shop) are scanned and charged to rooms.

**Requirements**

  • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Complete safety training and certifications.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.

**About Us**

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**What We Offer**

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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