Identity Security Manager
hace 3 semanas
About SailPoint
SailPoint is the leader in identity security for cloud enterprises, empowering organizations worldwide with unmatched visibility into their digital workforce. Our identity security solutions enable customers to securely access the resources they need, ensuring the right people have the right access.
What makes SailPoint special?
We're a company where you can love what you do and love where you do it. We offer a smart, fun, and innovative work environment with a great balance between work and personal life. Plus, our team members describe us as 'really nice' – we're known for having a great culture.
Award-winning? You bet SailPoint has earned numerous awards that prove our commitment to excellence. If you're passionate about outsmarting cybercriminals and working at a company where you can make a real impact, then join us
At SailPoint, we empower some of the world's largest and most complex organizations by putting identity at the center of security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations, among others.
Our Support team plays a vital role in providing high-level support to our customers, addressing even the most complex issues that arise. As part of this team, you'll be responsible for post-implementation support of SailPoint's Identity as a Service offering, IdentityNow (IDN). You'll work directly with customers and implementation partners to identify and resolve post-deployment Out-of-the-Box issues, ensuring services are provided correctly.
As an Operations Manager, your duties will include formulating strategies, improving performance, procuring resources, and ensuring compliance. You'll mentor team members, find ways to enhance customer service quality, and implement best practices across all levels.
Who are we looking for?
We're seeking self-directed, highly motivated leaders with significant experience building and maintaining professional relationships. You should be comfortable communicating with people at all organizational levels and possess exceptional leadership, communication, organizational, and problem-solving abilities.
Responsibilities:
Key Responsibilities:
- Manage the SailPoint support team to provide exceptional post-sales support to customers.
- Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence, and ownership for resolving customer issues.
- Assist the Support Director and work with other regional Support Managers to plan for expected growth and meet business needs.
- Manage and improve standards and procedures within the team, where necessary.
- Manage team and individual performance, technical skills development, and encourage open communication between team members.
Estimated Salary: $120,000 - $150,000 per annum, depending on location and experience.
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