Fielding Operations Specialist
hace 7 días
As a Fielding Specialist, you'll play a critical role in helping us achieve this mission.
**Key Responsibilities:**
- Develop and execute fielding plans for all quotas that require external assistance
- Communicate with Sermo's global network of vendors to kick off, advance, and ultimately resolve top-up engagements
- Fine-tune and revise calculations and actions taken by the RTP Fielding module
- Catalog and report on sub-optimal vendor selection decisions made at Bidding
- Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module
- Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed
- Coordinate with Client-facing staff when client approval for changes are required for any quota
- Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines
- Think of new ways to improve vendor performance, internal communication, and technology around top-up, working always to increase panel performance while reducing top-up costs
- Prepare, deliver, and improve on SOPs governing Sermo's delivery methodology on project fielding & top-up
**Requirements:**
- Natural ability with data analysis, and insights generated from numerical data
- Experience developing and executing fielding plans alongside clients
- Expert knowledge of Market Research industry top-up market
- Proven record of high performance in a role assisting others in project/program delivery
- Strong preference for a dynamic work environment, with complex moving parts and deadlines
- Excellent communication skills, both with internal stakeholders as well as with external Sermo clients
- Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time
- Detail-oriented and accurate, even under periods of high workload
**What We Offer:**
- A dynamic work environment with complex moving parts and deadlines
- Opportunities for professional growth and development
- Collaborative team environment
- Competitive compensation and benefits package
If you're passionate about market research and have a knack for data analysis, we encourage you to apply for this exciting opportunity.
Apply now to take the first step towards a rewarding career with Sermo"}
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