System Event Management Specialist

hace 1 mes


Ciudad de México, Ciudad de México Accolite Digitial A tiempo completo

At Accolite Digital, we're seeking a highly skilled System Event Management Specialist to join our team. This exciting role offers the opportunity to work with cutting-edge technologies and collaborate with experienced professionals.

Overview

We are a dynamic organization that values innovation and excellence. Our ideal candidate will have a strong background in system event management, excellent analytical skills, and a passion for staying up-to-date with industry trends.

About the Role

This is a full-time position based in Mexico. The successful candidate will be responsible for providing detection and response to system events and incidents within the network, analyzing system events and incidents, mitigating events, and monitoring workflows in batch job scheduling systems or database integration tools based on customer requirements.

The ideal candidate will have working knowledge of operating systems (Windows, Linux, VMWare) and server storage concepts (SAN principles, high availability and clustering). Experience with HP Business Service Management software, HP Operations Manager, and HP Sitescope is preferred. SAP troubleshooting experience is also beneficial.

Key Responsibilities

  • Provide detection and response to system events and incidents within the network.
  • Analyze system events and incidents; mitigate events.
  • Monitor workflows in batch job scheduling systems or database integration tools based on customer requirements.
  • Deploy new code to an external website; triage, troubleshoot, resolve, or escalate issues.
  • Coordinate issue resolution and communication for system events and incidents outside traditional business hours.
  • Identify system/business process affected by outages; determine impact; update information in the database.
  • Provide Service Desk support outside traditional business hours.

Requirements

  • Working knowledge of operating systems (Windows, Linux, VMWare) and server storage concepts (SAN principles, high availability and clustering).
  • Experience with HP Business Service Management software, HP Operations Manager, and HP Sitescope is preferred.
  • SAP troubleshooting experience is beneficial.
  • Knowledge of Change Management and Incident Management terms, procedures, and objectives is preferred; ITIL is preferred.
  • Problem management skills, with the ability to perform root cause analysis to proactively identify problems and prevent future incidents, are needed.

Compensation and Benefits

We offer a competitive salary of $80,000 per year, along with a range of benefits including health insurance, retirement plan, and paid time off.

How to Apply

If you're passionate about system event management and have the skills and experience required, please submit your application. We look forward to hearing from you



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