Customer Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Kodak Alaris Group A tiempo completo

At Kodak Alaris Group, we're committed to delivering customer-centric solutions that drive business value. As a Service Desk Bilingual, you'll play a vital role in ensuring our clients receive exceptional support. Your primary responsibility will be to resolve technical issues efficiently, utilizing your problem-solving skills and technical expertise.

Key Responsibilities:

  • Provide first-level resolution to technical queries, meeting a minimum of 20% monthly target.
  • Ensure a high-quality service experience, maintaining a customer satisfaction rate of 90% or higher.
  • Collaborate with peers from diverse backgrounds to resolve issues effectively.
  • Work in a dynamic environment, adapting to changing priorities and deadlines.

Requirements:

  • Technical background or professional experience in a related field.
  • Fluency in Spanish and English, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, service-oriented environment.
  • Basic knowledge of IT service management principles and practices.


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