Customer Support Specialist
hace 4 semanas
At Kodak Alaris Group, we're committed to delivering customer-centric solutions that drive business value. As a Service Desk Bilingual, you'll play a vital role in ensuring our clients receive exceptional support. Your primary responsibility will be to resolve technical issues efficiently, utilizing your problem-solving skills and technical expertise.
Key Responsibilities:
- Provide first-level resolution to technical queries, meeting a minimum of 20% monthly target.
- Ensure a high-quality service experience, maintaining a customer satisfaction rate of 90% or higher.
- Collaborate with peers from diverse backgrounds to resolve issues effectively.
- Work in a dynamic environment, adapting to changing priorities and deadlines.
Requirements:
- Technical background or professional experience in a related field.
- Fluency in Spanish and English, with excellent communication and interpersonal skills.
- Ability to work in a fast-paced, service-oriented environment.
- Basic knowledge of IT service management principles and practices.
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