Customer Service Representative for Technical Solutions
hace 3 semanas
About the Role:
We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our technical solutions group, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide first call resolution for customer inquiries and issues related to technical solutions.
- Utilize knowledge and tools to configure, price, and quote requests for hardware, software, and services.
- Create and deliver initial solutions to customers, determining lead time and delivery based on product availability.
- Assist customers in making informed decisions regarding product purchases and renewals.
- Adhere to customer program requirements and ensure enforcement of terms and conditions.
- Supply final adjusted design solution pricing based on applicable programs and promotions.
- Escalate complex pre-sales issues to internal resources as needed.
- Monitor pipeline activity and contribute to forecast consolidations.
- Participate in planning and reviews for customers in assigned territories.
Requirements and Qualifications:
- One (1) year of experience in a configuration, sales, or related role with extensive customer service interface in a technical or product support environment.
- Demonstrated entry-level working knowledge of product, pricing, customer service, and sales strategy.
- Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
- Demonstrated working knowledge of sales and quoting systems.
- Demonstrated working-level attention to detail and ability to organize, prioritize, and accomplish multiple tasks based on identified process requirements.
Benefits and Opportunities:
- $50,000 - $60,000 per annum salary range, depending on location and experience.
- Elective benefits tailored to your country and lifestyle.
- Opportunities for career growth and professional development through formal programs and on-demand courses.
- Support for personal well-being through seminars, events, and Life Empowerment Assistance Program.
- Recognition as a great place to work and leader in diversity, equity, and inclusion.
About Us:
Td Synnex is a global leader in the distribution of technology products and solutions. We pride ourselves on delivering exceptional customer service and supporting our clients in achieving their goals.
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