Customer Service Representative for Technical Solutions

hace 3 semanas


Xico, México Td Synnex A tiempo completo

About the Role:

We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our technical solutions group, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide first call resolution for customer inquiries and issues related to technical solutions.
  • Utilize knowledge and tools to configure, price, and quote requests for hardware, software, and services.
  • Create and deliver initial solutions to customers, determining lead time and delivery based on product availability.
  • Assist customers in making informed decisions regarding product purchases and renewals.
  • Adhere to customer program requirements and ensure enforcement of terms and conditions.
  • Supply final adjusted design solution pricing based on applicable programs and promotions.
  • Escalate complex pre-sales issues to internal resources as needed.
  • Monitor pipeline activity and contribute to forecast consolidations.
  • Participate in planning and reviews for customers in assigned territories.

Requirements and Qualifications:

  • One (1) year of experience in a configuration, sales, or related role with extensive customer service interface in a technical or product support environment.
  • Demonstrated entry-level working knowledge of product, pricing, customer service, and sales strategy.
  • Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
  • Demonstrated working knowledge of sales and quoting systems.
  • Demonstrated working-level attention to detail and ability to organize, prioritize, and accomplish multiple tasks based on identified process requirements.

Benefits and Opportunities:

  • $50,000 - $60,000 per annum salary range, depending on location and experience.
  • Elective benefits tailored to your country and lifestyle.
  • Opportunities for career growth and professional development through formal programs and on-demand courses.
  • Support for personal well-being through seminars, events, and Life Empowerment Assistance Program.
  • Recognition as a great place to work and leader in diversity, equity, and inclusion.

About Us:

Td Synnex is a global leader in the distribution of technology products and solutions. We pride ourselves on delivering exceptional customer service and supporting our clients in achieving their goals.



  • Xico, México Global Payments A tiempo completo

    Resolve Customer InquiriesGlobal Payments is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. As a Customer Service Representative, you will respond to customer inquiries via telephone, email, SMS, and Chat to provide problem resolution in accordance with our service standards.Key Responsibilities:Respond to customer...


  • Xico, México Webhelp A tiempo completo

    Job Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to...


  • Xico, México E Sol A tiempo completo

    About E Sol:E Sol is a forward-thinking company that values customer satisfaction above all else. We are committed to providing top-notch service to our clients, and we're seeking a skilled Customer Service Representative to join our team.Job Summary:We are looking for a highly motivated and empathetic individual to handle customer inquiries, resolve issues,...


  • Xico, México Kone A tiempo completo

    About KoneKone is a leading provider of innovative solutions for people flow in the built environment. We aim to create a more sustainable and livable world.Job DescriptionJob Title: Customer Service RepresentativeSalary: $45,000 - $60,000 per yearWe are seeking a skilled and customer-focused Customer Service Representative to join our team. In this role,...


  • Xico, México Global Payments A tiempo completo

    At Global Payments, we're constantly working to make payments easier for millions of people around the world. Our dynamic team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders succeed with confidence. We're passionate about delivering best-in-class payment technology and software solutions. As a...


  • Xico, México Percepta International A tiempo completo

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Percepta International. As a key member of our customer service department, you will be responsible for providing top-notch support to our clients while working in a dynamic and fast-paced environment.


  • Xico, México The Functionary A tiempo completo

    About The FunctionaryWe are a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers.Our mission is to empower customers to get the help they need when they need it. We have handled over 5 million support requests, delivering market-leading customer satisfaction scores.Job DescriptionWe are...


  • Xico, México Epsilon Staffing A tiempo completo

    **Role:** We are seeking a highly skilled Customer Service Representative to join our team at Epsilon Staffing. As a Voice Agent, you will be responsible for delivering exceptional customer experiences that solve complex issues in a single call.**Location:** Our client is based in Mexico City, Mexico, and we are looking for candidates who are willing to work...


  • Xico, México Eaton A tiempo completo

          We are seeking a highly skilled Customer Service Representative to join our team at Eaton.      In this role, you will be responsible for coordinating across functional disciplines to achieve customer satisfaction. You will manage performance against customer requirements in accordance with contract obligations, terms and conditions. Your...


  • Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completo

    Job OverviewWe are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients while working in a dynamic and fast-paced environment.In this role, you will have the opportunity to work with a variety of customers,...


  • Xico, México Carrier Global Corporation A tiempo completo

    Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is seeking an experienced Customer Service Representative to join our team. With a commitment to creating solutions that matter for people and our planet, we strive to provide exceptional customer experiences.About the Role: As a Customer Service Representative, you will...


  • Xico, México Sitdigital A tiempo completo

    Job Description:In this role as Customer Service Representative, you will be responsible for providing exceptional customer experience in our showroom and ensuring the best service level for our sales force.You will be handling samples in the showroom, updating key data to support the team, and providing day-to-day post-sales service to...


  • Xico, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Marriott International, Inc. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, answering and responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesAnswer and respond to guest...


  • Xico, México Marriott International, Inc A tiempo completo

    **Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at The Ritz-Carlton Mexico City. As a key member of our Rooms & Guest Services Operations department, you will be responsible for providing exceptional customer service to our guests.**Key Responsibilities:**Answer, record, log, and process all guest calls,...


  • Xico, México Marriott Vacations Worldwide A tiempo completo

    Job SummaryWe are seeking a skilled Travel Customer Service Representative to join our team at Marriott Vacations Worldwide. In this role, you will be responsible for providing exceptional customer service to our members, addressing their concerns, and resolving issues in a timely and professional manner.About the RoleThis is a non-exempt position that...


  • Xico, México Operadora Paypal De México S. De R.L De C.V. A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and communication?We're looking for a skilled Customer Service Representative to join our team at Operadora PayPal de México S. de R.L. de C.V.About the Role:This is a full-time position offering a variety of shift timings, ranging from early...


  • Xico, México Ecolab A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Ecolab. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our internal and external clients.Key Responsibilities:Provide timely and effective support to customers through various...


  • Xico, México Fedex Express Lac A tiempo completo

    In this role, you will be the face of FedEx Express Latin America and Caribbean Division, providing exceptional customer service to our domestic customers. As a Customer Care Representative Associate, you will be responsible for handling incoming calls with courtesy and quality, resolving issues, and ensuring 100% customer satisfaction.**Key...


  • Xico, México Bunge A tiempo completo

    As a Customer Service and Technical Specialist at Bunge, you will play a crucial role in providing internal and external customers with technical support and assistance regarding the proper use and performance of our product portfolio.Job Summary:This is a full-time position that requires a minimum of four years of experience as a Technical Service...


  • Xico, México Perkinelmer A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at PerkinElmer. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong passion for science.Job SummaryThe primary responsibility of this role is to provide outstanding customer service to our...