Cloud Support Engineer

hace 2 días

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, helping them to resolve complex technical issues and improve their experience with our cloud services.

Key Responsibilities
  • Provide technical support to customers through various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex technical issues and provide tailored solutions to customers.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Work closely with internal AWS teams to improve our services and provide feedback on how to enhance customer experience.
  • Continuously learn and develop new technical skills and professional competencies to stay up-to-date with the latest cloud technologies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

Our team is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer

We offer a dynamic and inclusive work environment, with a focus on work-life balance and career growth. Our team is dedicated to supporting new members, with a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Amazonian and enable them to take on more complex tasks in the future.

Requirements
  • 1+ year of experience with secure corporate access and communications between users/servers, securing architectures from various attacks and vulnerabilities, and understanding identity access management and cryptography concepts.
  • Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking.
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualifications
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+, OSCP, or related).
  • Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE), Center for Internet Security (CIS) Benchmarks), Hardware Security Module (HSM), safeguarding sensitive data and implementing security best practices.
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.

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