High-Performance Cloud Operations Specialist

hace 6 días


Xico, México Amazon A tiempo completo

About the Role

As a High-Performance Cloud Operations Specialist, you will be part of Amazon's Advanced Managed Services team. Your primary focus will be on providing exceptional technical support to corporate clients regarding infrastructure-related requests.

Your responsibilities will include receiving and resolving emails, chats, and calls from clients related to change requests, monitoring, patch management, and security services. You will also work closely with the AWS customer community to provide full-lifecycle services for provisioning, running, and supporting infrastructure.

In addition to technical support, you will participate in process improvement projects and initiatives to enhance business operations. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

What We Offer

Amazon values diversity in experiences and encourages candidates from all backgrounds to apply. As a High-Performance Cloud Operations Specialist, you can expect:

  • A competitive salary range of $120,000 - $180,000 per year, based on experience and qualifications.
  • Opportunities for professional growth and development through training, mentorship, and career advancement.
  • A collaborative and inclusive work environment that fosters innovation and creativity.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.

Requirements

To be successful as a High-Performance Cloud Operations Specialist, you must have:

  • 2+ years of experience in a Technical Support or Technical Customer Service role.
  • Strong knowledge of operating system administration (Linux) and network fundamentals (TCP/IP).
  • Effective communication skills, both written and verbal.
  • Able to work in a fast-paced environment and prioritize tasks efficiently.

Preferred Qualifications

While not required, preferred qualifications include:

  • Bachelor's Degree in an engineering or IT-related discipline.
  • Experience with AWS or other cloud technologies.
  • Familiarity with virtualization technologies (Hypervisors, VMware, Xen).
  • Experience managing full 3-tier architecture (Presentation, Application, and Data tier).


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