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Freight Forwarding Operations Manager
hace 3 semanas
About the Role
Morrison Express is seeking an experienced Freight Forwarding Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing our client relationships and ensuring that our services meet their expectations.
Key Responsibilities
- Build and maintain strong relationships with our clients to understand their logistics needs and develop tailored solutions to meet those needs.
- Work closely with our sales and operations teams to ensure seamless service delivery and prompt issue resolution.
- Analyze customer requirements and design competitive supply chain solutions related to air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
- Develop account-specific growth strategies and metrics to track success.
- Collaborate with suppliers to ensure reliable and cost-effective service proposals.
- Staying up-to-date on MEC's capabilities and success stories within the client's industry of focus.
- Develop new customer relationships with companies within the industry of focus and geographically related to the district/area where employee is located.
- Drive contract management process and be responsible for accurately and timely quotations for assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates.
- Responsible to develop, maintain, train, certify, and re-certify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures).
- Define and implement client specific SOPs and ensure that they are being adhered to throughout the MEC Organization at regional and local levels.
- Responsible for ensuring that all customer requested milestones and metrics are being met to exceed client expectations.
- Organize and lead local Customer Business Reviews.
Requirements
- Minimum 10 years of freight forwarding experience required – preferably within Air Import Operations.
- Strong Freight Forwarding Operational Background.
- Understanding and ability to present and sell supply chain solutions.
- Past account management experience a plus.
- Ambitious, results-driven individual with excellent communication and interpersonal skills.
- Associate or Bachelor's degree (Business, Management, Engineering, Transportation, or associate field), or 8-10 years related experience and/or training, or equivalent of education and experience.
