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Product Operations Specialist
hace 1 mes
About the Role
At albo, we're looking for a skilled Product Operations Specialist to join our team. As a Product Operations Specialist, you will play a crucial role in bridging the gap between product, engineering, customer success, growth, legal, sales, and collections teams.
Key Responsibilities
- Manage the tech stack and document best practices to ensure consistency and efficiency across the product team.
- Contribute to improving overall product division execution by providing input on product process, product development flow, and product timeline.
- Ensure clear and consistent communication between product and other teams, identifying areas for improvement and defining business objectives.
- Identify opportunities to automate product manager responsibilities and related tasks to drive consistency and efficiency.
- Facilitate user interviews and other market research to gain valuable insights.
- Oversee quality assurance checks on new features to ensure they meet our high standards.
- Analyze data to inform product management decisions and drive business growth.
- Develop business processes to streamline product development and improve efficiency.
- Manage tools used by the product team, including roadmapping and prototyping tools.
- Work closely with support and sales teams to enhance the customer experience.
- Collaborate with tech, growth, customer service, finance, and legal teams to drive business success.
- Develop and execute a User Journey Map to understand customer needs and preferences.
- Evangelize the Design mindset to drive innovation and creativity.
- Plan and execute co-creation workshops with stakeholders to develop effective solutions.
About You
- 2+ years of experience in product roles, with a strong understanding of product development and operations.
- Experience crafting project visions, execution strategies, and client relationships.
- Experience working with credit products for SMEs, with a focus on the user/credit lifecycle.
- Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Advanced level of English, with the ability to communicate effectively in a fast-paced environment.
- Customer-centric mindset, with a focus on delivering exceptional customer experiences.
- Results-driven and data-focused, with a strong understanding of business metrics and KPIs.
