Guest Service Supervisor

hace 4 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a highly skilled Guest Service Supervisor to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring exceptional guest experiences through efficient and personalized service.

**Key Responsibilities**

  • Process all guest check-ins, verifying guest identity and form of payment, and assigning rooms.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information and ensure rates match market codes.
  • Secure payment prior to issuing room key and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.

**Requirements**

  • High school diploma or equivalent required.
  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of Marriott International's policies and procedures.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

**Marriott International is an Equal Opportunity Employer**

We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.



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