Cloud Engineer Expert with Industry Knowledge
hace 2 semanas
About Google Cloud Platform
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably.
Job Summary
We are seeking a Technical Solutions Engineer I to join our team in Compute. This role will focus on troubleshooting and advocating for customers' needs, and triaging technical issues. The ideal candidate will have 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Responsibilities
As a Technical Solutions Engineer I, you will be responsible for:
- File issue reports against product, documentation and procedures by documenting behavior or steps to launch, and drive bugs to resolution
- Suggest code-level resolutions for product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally
- Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps
- Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation
- Work with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production
Requirements
To be successful in this role, you will need:
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process)
- 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Ability to communicate in English fluently to support client relationship management in this region
Preferred Qualifications
We are looking for candidates with additional experience in:
- Technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements
- Experience with cloud computing (i.e., certifications, internships, coursework, etc.)
Benefits
At Google Inc., we pride ourselves on providing a comprehensive benefits package, including:
- Competitive salary: $120,000 - $180,000 per year
- Stock options and equity participation
- Flexible work arrangements and remote work options
- Comprehensive health insurance and wellness programs
- Generous parental leave policies and adoption assistance
- Ongoing training and professional development opportunities
Why Join Google Cloud?
As a Technical Solutions Engineer I on our team, you will have the opportunity to:
- Collaborate with cross-functional teams to develop innovative solutions for our customers
- Stay up-to-date with the latest technologies and trends in the industry
- Grow your career in a dynamic and fast-paced environment
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