Senior IT Process Analyst

hace 2 semanas


Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

We are currently searching for a skilled Senior IT Process Analyst to join our team at Sequoia Connect. This role involves leading the analysis and improvement of business processes using the ServiceNow platform.

About Us

Sequoia Connect represents the connected world, offering innovative and customer-centric information technology experiences. As a global company with 163,000+ professionals across 90 countries, we help 1279 customers, including Fortune 500 companies, achieve digital transformation through next-generation technologies.

Job Description

The ideal candidate will have experience as a Business Analyst with expertise in ServiceNow, Agile methodologies, and ITIL concepts. Responsibilities include:

  • Capturing business and user requirements as Stories and working with Platform Administrators to ensure delivery meets specifications.
  • Leading business process definition, re-engineering, improvement, and gap analysis for current and future states during workshops with stakeholders.
  • Identifying process improvement opportunities, analyzing options, and recommending solutions with detailed pros, cons, and risks.
  • Driving continuous process improvement through metrics, KPIs, dashboards, and role accountabilities.
  • Collaborating with Technical Consultants and ServiceNow Architects to design and implement technical strategies and solutions.
  • Working with Product Owner, Business Process Lead, Process Owner, and Test Manager to establish testing requirements.

Requirements

The successful candidate will have:

  • 5 to 8 years of experience as a Business Analyst with expertise in the ServiceNow platform and product suites.
  • Experience in Agile Business Analysis methodologies such as Scrum and Kanban.
  • Strong skills in requirements gathering, gap analysis, and defining themes, epics, and stories.
  • Excellent communication skills with the ability to abstract information for various stakeholders.
  • Proficient understanding of ITIL concepts and processes.
  • Strong documentation skills and expertise in BA techniques such as Wireframing, Prototyping, and Storyboarding.
  • In-depth knowledge of ITSM and CMDB domains; fair understanding of ITOM is a plus.

Benefits

This role offers a competitive salary between $80,000 and $120,000 per year, depending on experience, plus benefits including fully remote work arrangements, professional development opportunities, and a dynamic work environment.

Contact Information

To learn more about this opportunity, please visit our careers page: https://www.sequoia-connect.com/careers/. Keywords: ServiceNow, ITSM, Business Analysis, Agile, ITIL.


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