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Senior Principal Customer Success Manager

hace 2 meses

Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo
Customer Success Manager

Oracle's Customer Success Organization is undergoing a customer-centric transformation, aiming to redefine customer experience and unify the front, middle, and back office for a 360-degree view of the customer. As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner with Oracle Cloud customers and guide them through their cloud lifecycle to accelerate business value and return from their investment.

Key Responsibilities:
  • Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high-value relationships with customers.
  • Specialize across lines of businesses, cross-functional competencies, and/or industries, aligning at executive and key business stakeholder levels to build and foster strong relationships.
  • Apply industry knowledge to provide relevant and dynamic insights to each client, delivering exceptional customer experiences.
  • Navigate complexity, working collaboratively with colleagues and customers to remove obstacles that may impede a customer's experience with Oracle.
Requirements:
  • Oracle Cloud solution knowledge and skills to be a problem solver, always looking for innovative approaches and solutions.
  • Passion for customer success across customers' lifecycle (onboarding, implementation, post go-live, product adoption, and value realization).
  • Entrepreneurial mindset with sound judgment, able to navigate different personalities and work well with others.
  • Ownership of success, modeling integrity and accountability with colleagues and customers.
About Oracle

Oracle's Customer Success Organization is committed to helping customers around the globe redefine customer experience and achieve business value from their investment in Oracle Cloud solutions.