Cloud Voice Network Architect
hace 4 días
**Job Title:** Cloud Voice Network Architect
We are seeking an experienced Cloud Voice Network Architect to join our team at Mindtree Ltd. in Mexico City. This is a hybrid role that requires both technical expertise and collaboration with cross-functional teams.
About the Role:
The successful candidate will play a crucial role in designing, implementing, and optimizing our voice communication systems. They will be responsible for maintaining, troubleshooting, and enhancing our VoIP infrastructure to ensure seamless voice communication across the organization.
Key Responsibilities:
- Voice System Administration: Manage and administer VoIP gateways, including Audiocodes and Cisco, to ensure optimal performance and reliability.
- Network Monitoring and Troubleshooting: Monitor and troubleshoot voice circuits, identifying and resolving connectivity issues in a timely manner.
- Contact Center Solutions: Oversee call recording and workforce management systems, such as Verint and NICE, to ensure compliance and operational efficiency.
- Cisco Unified Communications Manager (CUCM): Administer and maintain CUCM for call routing and management.
- Genesys Cloud Contact Center: Support CC servers and Genesys Cloud Contact Center solutions, optimizing configurations for efficient call handling.
- IP Phone Trading Systems: Manage voice recording systems, including WILMAC Korea, ensuring accurate and secure storage of communication data.
- Collaboration and Communication: Provide support for Cisco Jabber, addressing user issues and implementing enhancements, and collaborate with cross-functional teams to implement voice-related projects and initiatives.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7 years of experience as a Network Voice Engineer or similar role.
- Hands-on experience with VoIP gateways, such as Audiocodes and Cisco.
- Proficiency in managing voice circuits and call routing protocols.
- Experience with call recording and workforce management systems, such as Verint and NICE.
- Strong understanding of Cisco Unified Communications Manager (CUCM) administration.
- Familiarity with CC servers, voice recording systems, and contact center solutions.
- Knowledge of IPC phone trading systems and Cisco Jabber.
- Experience with Genesys Cloud Contact Center is a plus.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, collaborative environment.
- Willingness to work in 24X7 projects shifts.
What We Offer:
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as opportunities for professional growth and development. If you're passionate about cloud voice network architecture and collaboration, we encourage you to apply.
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