IT Support Specialist
hace 4 semanas
Job Summary
TikTok is seeking a skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our offices and remote workers worldwide.
Key Responsibilities
- Provide technical support to end-users, resolving hardware and software-related issues.
- Interface daily with other technical staff, work on assignments, and deliver services to end-users.
- Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, and systems that affect end-user productivity.
- Perform basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
- Mobile device setup, installation, and/or post-installation support.
Requirements
- College Degree in Computer Science, Systems Science, and Computer Engineering or a minimum of 3 years working in the IT field.
- Excellent customer service, organizational, prioritization, multitasking, and communication skills.
- Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
- Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
- Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms.
- Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.
- Ability to follow written and verbal instructions, willingness to learn new procedures and tasks.
Preferred Qualifications
- Hardware/software/network training and/or certification in systems (such as Comptia A+/Network+, MCSA, Apple certification, .
- Basic scripting/automation capability (Shell, Python, Perl PHP, C+++, Java).
- VIP/White Glove support experience.
- Familiarity with standard ticketing tools.
- Strong attention to detail and a high degree of self-motivation and task management skills.
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