IT Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México TikTok A tiempo completo

Job Summary

TikTok is seeking a skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our offices and remote workers worldwide.

Key Responsibilities

  • Provide technical support to end-users, resolving hardware and software-related issues.
  • Interface daily with other technical staff, work on assignments, and deliver services to end-users.
  • Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, and systems that affect end-user productivity.
  • Perform basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
  • Mobile device setup, installation, and/or post-installation support.

Requirements

  • College Degree in Computer Science, Systems Science, and Computer Engineering or a minimum of 3 years working in the IT field.
  • Excellent customer service, organizational, prioritization, multitasking, and communication skills.
  • Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
  • Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
  • Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms.
  • Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.
  • Ability to follow written and verbal instructions, willingness to learn new procedures and tasks.

Preferred Qualifications

  • Hardware/software/network training and/or certification in systems (such as Comptia A+/Network+, MCSA, Apple certification, .
  • Basic scripting/automation capability (Shell, Python, Perl PHP, C+++, Java).
  • VIP/White Glove support experience.
  • Familiarity with standard ticketing tools.
  • Strong attention to detail and a high degree of self-motivation and task management skills.

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